Experience

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  Allen samuels katy dodge

  Aug 2005 - Oct 2005

  Parts warehouse

  Receipt and stock parts deliveries from manufacturerReceipt, inspect, and restock parts returned from customersArrange parts in warehouse as needed

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  Ray brandt dodge

  Nov 2005 - Jul 2011

  Assistant service manager

  Greet customers, identify service & maintenance needsGenerate written repair estimates and advise customers of repairsCoordinate with technicians to ensure repairs are completed properly and in a timely mannerSubmit warranty imaging requests to manufacturerFinalize warranty paperwork using manufacturer codingEnsure inspection and repair of new and used vehicle inventoryAssist service manager with design and updating service maintenance menu for handout to customersAssist service manager with setting maintenance service pricingCreate and maintain Saturday work schedule for service advisors and techniciansManage schedule and paperwork for dealership wash rackAssist with diagnosis of vehicles when necessary Show less

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  Rainbow chrysler dodge jeep ram

  Aug 2011 - Jun 2015

  Service manager

  Greet customers, identify service & maintenance needsGenerate written repair estimates and advise customers of repairsGenerate body repair estimates using Mitchell Estimating softwareMeet with insurance adjusters and go over estimates for body repairsWhen necessary, email or fax supplements/photos as related to body shop repairsCoordinate with technicians to ensure repairs are completed properly and in a timely mannerEnsure technicians meet & maintain manufacturer training requirementsImplemented quick-lube system in dealershipSubmit warranty imaging requests to manufacturerFinalize & submit warranty paperwork using manufacturer codingEnsure inspection and repair of new and used vehicle inventoryDesign and update service maintenance menu for handout to customersSet department maintenance & service pricingCreate and maintain Saturday work schedule for service advisors and techniciansAssist with diagnosis of vehicles when necessaryIdentify dealership technology and equipment needsInstall computer and media equipmentPerform minor network and internet diagnosticsUpdate DMS and related software when neededRepair computer hardware and software issuesRemove computer viruses when necessaryExtract data from failed computersMaintain parts, service, body shop, and aftermarket upfit sections of dealer websiteUtilize online reputation manager tools through NOLA.comMaintain social media pages for dealership (Facebook/Twitter/Foursquare/YouTube)Design and maintain vehicle inventory tag system utilizing QR codes for vehicles in new inventoryIdentify shop and building general equipment needsResearch and purchase general equipment for dealershipAssist parts manager with inventory and ordering aftermarket partsDesign and coordinate vehicles and parts for aftermarket upfits Show less

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  Crown buick gmc inc

  Jan 2016 - Jan 2017

  Fixed operations assistant

  Assist Fixed Operations Director with policy & procedure development and deployment.Assist Shop Foreman and Service Manager with shop quality issues.Quality control vehicles after shop completion to verify repairs.Perform higher level diagnostics to assist with technician productivity.Responsible for special tool inventory, including implementing and maintaining online inventory catalog and maintaining physical inventory of special tools for service department.Deploy and maintain technician and service advisor computer equipment including laptops, tablets, desktop computers, and diagnostic equipment.Prepared electronic (paperless) repair order system for deployment, including programming labor operations and categories, technician skill trees, and shop hours to sell. Show less

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  Rainbow chrysler dodge jeep ram & srt

  Jan 2017 - Jan 2018

  Fixed operations manager
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  Lakeshore chrysler dodge jeep, inc.

  Jan 2018 - now

  Service manager