Thandi Pitsie

Experience

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  Glass South Africa

  May 1993 - Dec 2003

  Customer Services/Internal Sales Representative

  • Managed internal sales, increasing customer satisfaction and repeat business by 30%.• Coordinated delivery schedules and resolved customer issues, ensuring timely order fulfilment.

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  Tongaat Hullet

  May 2004 - Feb 2005

  Maintainence Coordinator

  • Planned and executed maintenance schedules, reducing equipment downtime by 10%.• Streamlined processes, improving maintenance efficiency and resource allocation.• Prepared job cards and callout reports, enhancing planning and execution accuracy.• Facilitated production meetings, aligning maintenance activities with production needs.

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  Fulcrum Engineering

  Mar 2005 - Mar 2008

  Sales and Marketing Coordinator

  • Managed sales and marketing activities, driving 15% business growth over three years.• Streamlined customer communication and operational processes for improved efficiency.• Collaborated on annual business plans to exceed revenue targets consistently.

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  NCP CHLORCHEM

  Apr 2008 - Jan 2015

  • Conducted market analysis to support strategic planning and revenue growth.• Built strong client relationships, delivering solutions that enhanced customer satisfaction.• Delivered accurate sales forecasts, enabling effective resource planning.• Provided technical support to resolve issues and ensure seamless operations.• Managed debtors efficiently, maintaining strong cash flow.• Ensured compliance with safety standards and improved operational processes.• Resolved customer complaints promptly to reinforce trust and retention.Key Achievement:• Boosted client satisfaction and operational efficiency with a solutions-focused service approach. Show less

  • Technical Sales Consultant

    Feb 2011 - Jan 2015

  • Marketing Assistant to Strategic Business Unit Leader (SBUL)

    Apr 2008 - Jan 2011
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  NCP Chlorchem (Pty) Ltd.

  Feb 2015 - Aug 2024

  Key Account Manager

  • Managed a R70 million portfolio, servicing 22 mining and industrial clients, achieving 6% annual revenue growth and 93% customer satisfaction.• Optimized workflows, increasing On-Time-In-Full (OTIF) delivery rates to 95% and strengthening client retention.• Secured high-value contracts, expanded market share, and fostered long-term client partnerships.• Trained junior sales staff, enhancing team performance and aligning efforts with strategic objectives.• Collaborated with production to align forecasts with sales targets, ensuring operational efficiency.Key Achievement:• Awarded Key Account Personnel of the Year for six consecutive years (2013–2019). Show less