Experience

• 

  Ibm

  Jun 2012 - Aug 2012

  Intern

  Rewrote script used in testing software, worked with bash, python, and dbxml.

• 

  Fabsuite - a trimble solution

  Jul 2013 - Sept 2013

  Customer support contractor

  Custom reports, web server setup

• 

  Osu university housing and dining services

  Apr 2014 - Nov 2015

  Student employee

  Serving food, cooking, cleaning, warehouse.

• 

  City of tualatin

  Jul 2014 - Sept 2014

  Parks department seasonal

  Park maintenance, cleaning, watering, landscaping

• 

  Oregon state university

  Nov 2015 - Jun 2017

  Web assistant (university housing and dining services)

  Drupal Content Management, Social Media Marketing, 360 Video Production

• 

  Siemens

  Jun 2017 - Feb 2019

  Project engineer

  Project management, engineering, installation/configuration and testing of large scale commercial fire alarm/security systems and networks

• 

  Thankful social

  Mar 2019 - Apr 2019

  Social media manager (startup)

  Managed social media content production/delivery pipeline with Asana

• 

  Teksystems

  Jul 2019 - Jun 2020

  Tier 1 phone support for accounts, software and workstations IT Help Desk role, L1, answering calls from Providence caregivers

  • IT Helpdesk Project Associate (Legacy Health) at TEKsystems

    Apr 2020 - Jun 2020

  • IT Helpdesk Project Associate (Carisbrook)

    Nov 2019 - Apr 2020

  • Associate IS Support Tech (Providence Health & Services)

    Jul 2019 - Nov 2019
• 

  Stefanini brasil (nike)

  Jun 2020 - Jan 2021

  Deskside support technician

  Configured and prepped over 10,000 devices for Nike retail stores, handled equipment returns and refurbishing.

• 

  Asm research

  Jan 2021 - Dec 2021

  Service desk agent (remote)

  Supported CalCONNECT, the California COVID contact tracing platform. Salesforce administration, AWS, and Service Now (specifically reporting and analytics). Became a Team Lead and reworked training program for new hires.

• 

  Allied digital services limited

  Dec 2021 - Jan 2022

  Deskside support technician

  Troubleshot workstations and provided replacement parts.

• 

  Salesforce

  Jan 2022 - now

  Government Cloud Salesforce Support. Support Sales Cloud customers with core usage issues. Specialize in troubleshooting AppExchange cases (third party packaging and integrations).

  • Senior Technical Support Engineer

    Nov 2023 - now

  • Support Engineer

    Jan 2022 - Nov 2023