Experience

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  Manors of redwood shores hoa, inc.

  Jan 1989 - May 2011

  President, board of directors

  Prepare homeowners' association agenda for meetings and preside over all association and board meetings. Oversee management of the daily affairs of the association, approve and enter into agreements on the association’s behalf. Liaison between the board of directors and property manager retained by the association. Oversee various committees (e.g., architectural review, landscaping, and communications) that assist in the operation of the association. Appoint and oversee committee chairs. Train and prepare directors for future leadership roles. Show less

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  Legato systems (acquired by emc)

  Jan 1999 - Mar 2000

  Lead techical writer

  Documentation lead for the following Legato product documentation deliverables: NetWorker Administrator's Guide, UNIX, Release 5.0 and 5.1 • NetWorker for Windows NT and Windows 2000 Release Supplement, Release 5.7 • NetWorker Remote documentation set • Replica documentation setIn addition to the above deliverables, provided specific new NetWorker features research to other writers.Participated on Legato’s the Style Committee, helping to research, identify, and implement ways to improve the Information Development department's standards, conventions, and templates. Show less

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  Cybersource

  Mar 2000 - Jul 2001

  Lead technical writer

  Documentation lead for the following CyberSource product documentation deliverables: Commerce Component for Microsoft Site Server 3.0 • Commerce Component for Microsoft Commerce Server 2000 • Commerce Component for IBM WebSphere Application Server 4.1 • Software Developer Kits (SDKs) for Java, C/Perl, COM/ASP, Java/EJB components for Commerce Server integrations.Responsible for major updates to API documentation for SDKs that implement CyberSource's eCommerce services with: Java, C/C++ • Perl • Microsoft ASP • IBM WebSphere Application Server • Microsoft Site/Commerce Server • Other CyberSource eCommerce alternative fulfillment partners, such as CardinalCommerce's eDiscreet and MagnaCash programs. Show less

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  Asera, inc.

  Jan 2001 - Jan 2002

  Senior technical writer

  Piloted writing of technical materials for Order Management, Catalog Administration, and eBusiness systems products. Selected Highlights:• Convened team of product authorities from the United States and India and led the same in completing comprehensive reorganization, revision, and rewriting of 5 user guides within 6 months. • Coauthored Asera Formatting Guidelines, conceptualizing standardized information development approach. • Created RoboHelp HTML user assistance system for 3 user interfaces, ensuring thorough documentation. Show less

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  Aol/netscape communication

  Jan 2002 - Jan 2002

  Technical writer (contract)

  Netscape Communications (formerly known as Netscape Communications Corporation and commonly known as Netscape) was a United States of America computer services company, best known for its web browser. Technical Writer (Contract)Created and developed first task-based online help to accompany a prototype Netscape Address Book Server. Conducted interviews, structured a documentation plan, and performed prototype experiments to compile list of product features and screen descriptions. Utilized these to build prototype specifications and complete documentation. Kept pulse on product changes and updated documentation. Show less

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  Ensim

  Jan 2002 - Jan 2003

  Contract technical writer

  Authored all documentation for launch of Ensim WEBppliance 3.2 for Windows. Revised and revamped existing documentation to maximize ease of comprehension by users with limited technical expertise. Transitioned FrameMaker documentation templates to HTML through employing Quadralay WebWorks (now ePublisher).

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  Emc

  Sept 2003 - Aug 2009

  Principal technical writer

  Principal Technical Writer – Software Storage Group (September 2005-August 2009)Craft written content for materials targeting systems and storage users and database administrators and spanning installation and administration guides, technical implementation and release notes, and technical white papers. Develop user documentation plans, for all documentation programs. Coordinate with training department in developing written course materials. Perform independent research, including on competitor product documentation materials, conduct e-mail and phone interviews with product and subject matter experts to secure needed information, and translate the same into quality copy for print and online dissemination. Utilize consumer feedback as blueprint for enhancing and improving existing documentation. Create diagrams to support written content. Establish and implement project schedules. Handle multiple documentation plans simultaneously, and collaborate as team member in executing on-time completion of all projects. Selected Highlights:• Created NetWorker documentation CDs and written collateral for Release Train for IP & Automated Availability Products Media Kit and for Sun StorageTek Enterprise Backup Software Media Kit, applicable to NetWorker and Sun StorageTek enterprise software.• Authored EMC NetWorker PowerSnap Module backup and recovery documentation to accompany EMC Symmetrix DMX, CLARiiON, and NAS Devices storage arrays (v. 1.0 to 2.5).• Played key role in writing/revising white papers and technical notes pertaining to EMC NetWorker’s PowerSnap Module.Senior Technical Writer (Contract) (2003-2005)Wrote informational and directional content targeting systems administrators and addressing installation, administration, and release topics. Developed diagrams for user documentation plans. Hosted interview sessions with developers, support personnel, and additional subject matter experts to gather content information. Show less

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  Emc

  Oct 2009 - Nov 2009

  Contract whitepaper writer

  Promotional white papers to entice new sales leads.

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  Varian medical systems, inc.

  Nov 2009 - Oct 2019

  Senior user assistance developer, global product labeling, varian medical systems, retired

  Acquire, develop, and craft user assistance content for a clinical professional audience, who operate and plan patient care regimens by using (1) Varian Oncology treatment delivery systems and (2) ARIA oncology information system software.1) TrueBeam Edge, and VitalBeam Radiotherapy Systems, which bring leading edge cancer care to communities by positioning clinics at the forefront in the fight against cancer. 2) ARIA Oncology Information Software for Radiation Oncology, an informatics software suite for managing comprehensive cancer clinics, radiotherapy centers, and medical oncology practices. It combines an oncology-specific patient electronic medical record (EMR) component with other functional components for managing clinical, administrative and financial operations. Show less