Experience

• 

  Eversheds sutherland

  Aug 2006 - Feb 2009

  Team manager - eversheds llp - uk

  Day to Day role of leading a 2nd & 3rd Line Support Team consisting of 12 members supporting both business and finance departmentsThe team supported 350+ mission critical applications firm wide to in excess of 4000+ end users in 20+ International sites.Daily role was to ensure workloads were managed and that incidents were diagnosed and resolved within the given SLA and provide a point of escalation.Other tasks included, testing new deployments, roll out of changes to live, manage the Major Incidents, create problems and known errors.Understood ITIL best practice and contributed to ongoing development within Eversheds including the change process with the change team.Technical Lead on several Internal Projects; Upgrade and installation of a new Door Security system provided by Axiom. Outsource Enablement for Case Applications and DepartmentalApplications.Work pro-actively on new applications to utilise any other skills or business objectives to save time, money and effortIntroduce and streamlined business processes from the small change process to handle regular upgrades and seamless interaction between teamsImplemented growth and development plans for new starters in order to maintain our highfirst contact fix rateWorked on Continuous improvement plans between resolver teams and Service Desk to improve quality, reduce abandonment rates and improve overall qualityWorked with Change, Problem and Service Delivery Managers to manage the processes within the ITiL methodologies.Chaired meetings between the change and problem team to improve team call quality, also other meetings between resolver teams and business stakeholders.Worked in both an internally supported organisation, the outsource implementation and the end result of an outsourced environment.Other tasks included documenting processes for both IT and business end users. Providing an escalation point for daily and ongoing issues. Show less

• 

  Bni

  Jan 2013 - now

  Grow your business the easier way

  As with life, "what you put in is what you get out of it" and being involved with great people every week has resulted in great advice, additional business growth and new friends.

• 

  Legal bricks

  Sept 2015 - Nov 2021

  Business development manager

  Here we aim to establish new business by introducing work to our legal partner firms. By applying this simple approach we have successfully added monetary value to the services we offer. Our first task was to review the current sales approach, the strategies that were in place, identify key partners and patterns within the industry and approach this more laterally, simple joined up thinking.What we deliver to our solicitor clients is an ongoing outsourced free business development service that delivers over 150 new clients to them each year generating over £250,000 per annum of additional revenue into the business whilst building trust and brand with our referral partners. The whole system is built on a reciprocal manner, passing work to receive work and joining up the systems and works streams that flow in both ways. Daily Tasks- Breaking down, establishing and implementing sales strategies- Working with clients to deliver new and exciting marketing plans- Calculating and identifying profit areas of the business, what works and what needs work- Developing relationships, both new and existing, to move forward with ideas on how to create systems to improve the passing of work both easier and faster which in turn brings new clients- Reviewing internal and external systems which facilitate revenue and ensure we are accessible to the outside world- Increase market share and brand awareness of us as a company Show less

• 

  4corners property

  Apr 2017 - now

  Director

  At 4 Corners Property we specialise in developing partnerships between solicitors, estate agents & mortgage brokers. Our weekly updates from solicitors and key products result in fewer failed transactions and quicker completions. We currently have a local panel of solicitors ready for you to instruct conveyancing matters to via our Quotation Platform at any time. Furthermore, we facilitate a working relationship which may enable property management and probate work to be passed back to the estate agent.If we can help with any of the above please drop me a message directly. Thanks Show less

• 

  Priest building services

  Oct 2018 - Jun 2022

  Managing director

  We cover all aspects of external and internal works for your home or office. Whatever your design idea's we can bring them to life. We can offer you the outside space that you desire from low maintenance retreats to outdoor dining area's to entertain.Specialists in all aspect of hard landscaping from artificial grass to natural lawns, paving to decking, painting to carpentry, renovations to detonations and rebuilds to new.We are happy to work with any existing designs or if you have idea's in your mind to create something fresh and new but also work with qualified designers to bring a new aspect from concept to creation. Happy to chat to anyone from a small residential project to schools and commercial clients and with over 20yrs experience in the trade, we have the skills to undertake your next project. Show less