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Lohit Suri

Lohit suri

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location of Lohit SuriGurugram, Haryana, India
Phone number of Lohit SuriView Mobile No.
Followers of Lohit Suri2000 followers

  • Timeline

  • Skills

    Voip
    Communication protocols
    Ccna
    Sip
    Telecommunications
    H.323
    Networking
    Troubleshooting
    Technical support
    Ip
    Mgcp
    Cisco call manager
    Software installation
    Gateway
    Rtp
    Cisco technologies
    Testing
    C
    Python

  • About me

    Voip Engineer at Cisco SystemsHandle the tasks of planning and managing the implementation of voice services and voice network for Clients.Perform responsibilities of coordinating with peers in voice PABX and network upgrade, implementation, and test plans.Responsible for installing and troubleshooting data and telecommunications network infrastructure.Handle the tasks of providing level 1 technical support and escalation for telecommunications voice issues.Specialties: Networking Protocols , CCNA , CCVP (Trained)

  • Education

    • Riet

      2007 - 2011
      B.tech computer engineering

    • St. peters college. agra

      1994 - 2006
      Xii pcm

  • Experience

    • Aricent technologies (holdings) limited

      Jul 2011 - Jan 2013
      Associate network engineer ipt

      Installation/upgrade, configuration and maintenance of the Cisco Unified Call Manager, SBC, RSM.Hands on knowledge of Call manager express, SBC, Voice Gateways, CUBE, H323, MGCP, SIP. Worked and Hands on Knowledge for Cisco Software like IP Communicator, Hands on VOIP Protocols like SIP, MGCP, RTP, SRTP and H323 Configuration of Inter cluster trunk, SIP trunk, Media resources. Hands on knowledge of Call manager traces, Debugs of gateways, Worked on Media Conversion Servers like 7825, 7835, 7845 , and UCS servers• Worked as Cisco TAC Engineer with Voice Over IP Technology which includes troubleshooting following:a. Cisco Call Manager (version 4.x, 5.x, 6.x, 7.x, 8.x)b. Cisco Gateways (H323,MGCP,SIP)c. Call Manager Express (3.x to 8.x) Show less

    • Globallogic

      Jan 2013 - Jun 2015
      Product support engineer

      Provide Level 3 support for Genband S3 Session Border Controller(SBC), RSM etc.Deals in voip protocols including SIP, H323, RTP, RTCP.Handle escalations from the l2 team on sbc and rsm.Work with the development team in opening/resolving bugs on sbc.

    • Hcltech

      Jun 2015 - Feb 2018
      Technical specialist

      Working as Cisco RMS(CMS/CROS) Engineer.

    • Orange business

      Feb 2018 - Jan 2022
      Contact center expert

      • Implementation of ACD based Cloud Contact Center solutions for voice requirements on Amazon Connect leveraging omni channel capabilities.Implementation and configuration of cisco IPCC Enterprise with IPIVR, UCCE & UCCX.• Deployment of Cisco CUCM clusters infrastructure with PSTN & IP trunk capability for 5000 end points • Enterprise level uniform dial plan for interconnecting 25 geographic locations (USA, Europe & APAC).

    • Accenture

      Jan 2022 - now
      Management consulting manager

      Amazon Connect GN Song team leveraging Salesforce Service Cloud Voice, Amazon Connect, lex , lambda , pinpoint, kinesis, ses, api gateway , web chat , social media messaging, Omni channel agent desktop, wfm.

  • Licenses & Certifications

    • Ccna

      Cisco

    • Business applications technical workshop—unify cross-functional support with the microsoft digital contact center participant

      Microsoft
      Feb 2023
      View certificate certificate

    • Cisco certified specialist - collaboration core

      Cisco
      Aug 2021
      View certificate certificate

    • Aws partner: generative ai essentials

      Amazon web services (aws)
      Jun 2024
      View certificate certificate

    • People leadership credential – chapter 1: connect

      Accenture
      Feb 2024
      View certificate certificate

    • Aws cloud technical essentials

      Amazon web services (aws)
      Aug 2021

    • Amazon connect primer

      Amazon web services (aws)
      Aug 2021
      View certificate certificate

    • Aws certified solutions architect – associate

      Amazon web services (aws)
      Feb 2024
      View certificate certificate

    • Amazon connect developer specialist

      Amazon web services (aws)
      Jan 2025
      View certificate certificate

    • Amazon web services cloud practitioner

      Amazon
      Jan 2023
      View certificate certificate

  • Honors & Awards

    • Awarded to Lohit Suri
      The change maker award Orange business services Oct 2021
    • Awarded to Lohit Suri
      Local Achiever Award Orange Business Services Oct 2019 Local Achiever Award for my contribution towards complex customer issue resolution.