Experience

• 

  Claro brasil

  Mar 2022 - Oct 2023

  Customer service

  • Provided customer support via chat, voice, and email, resolving issues related to mobile device connectivity and fixed Wi-Fi networks.• Diagnosed and addressed connectivity issues to ensure optimal performance of mobile devices and home Wi-Fi networks.• Collaborated with the sales team, handling inbound calls and promoting customer retention through bundled Wi-Fi and mobile phone plans.• Utilized various tools, including Msm, Solar, and NetGraph, to enhance troubleshooting and support efficiency. Show less

• 

  Almaviva do brasil

  May 2023 - Mar 2025

  Customer service

  • Customer Service Specialist with experience in providing efficient and personalized support via chat, email, and inbound calls.• Skilled in analyzing customer information to identify issues, propose effective solutions, and ensure a high-quality service experience.• Proficient in using platforms such as Solar, Netsales, Mobile, and Max.• Strong ability to manage multiple interactions simultaneously while maintaining organization, attention to detail, and high productivity.

• 

  Clickcannabis

  Mar 2025 - now

  Commercial customer service specialist