Experience

• 

  Grace college of business and computer science

  Jan 2003 - Jan 2007

  It instructor

  Prepared course materials, delivered lectures for IT related Courses both in classrooms and computer lab settings, administered exams, continuously assessed and evaluated students overall performance; advised students in their term, final and senior project works. Courses effectively delivered:- System Analysis & Design - Database Management - DBMS & SQL - Database Programming - Computer Programming - > Event Driven Programming Using VB, VBA - > Object Oriented Programming (OOP, C++) - > Structured, Procedural Programming - > Data Structure & Algorithm Analysis (C++)- Introduction to IT and Office Applications- Project Proposal and Technical Report WritingReported to: Computer Science Department Head Show less

• 

  Mtse

  Sept 2008 - Jan 2012

  It service management, business requirements analyst

  Major Roles:• IT Service & Support Management, Database & System Administration, MTSE IT Services,• IT Projects Coordinator, Business Requirement Analyst, Contact Person;• Business Process Engineer / Analyst, Core Business Process Re-engineering for MTSE BPR Project;• Team Member, Enterprise Business Process Integration and Implementation, BPR Project.Major Duties: • Supervised MTSE IT services; took charge of periodic service, system, team performance reporting; • Coordinated project teams efforts and monitored progress;• Prepared annual/ quarterly action plans and reports to MTSE Management;• Prepared Project charters, IT policies, procedures, guidelines, standards; • Prepared and submitted periodic project progress reports to management; • Assisted during preparation of specs for the procurement of Hardware / Software;• Coordinated team efforts during definition of business needs and requirements; • Compiled business, functional, and non-functional requirements; • Co- published Business Case Reports, Technical Proposals, TORs, RFPs;• Organized demonstration sessions for solutions proposed by vendors; • Participated and assisted in bid evaluation and supplier selection process. • Partook in a company wide Business Process Re-engineering (BPR) project; • Took part in a corporate wide International bench-marking studies; • Contributed in the preparation of policy, procedure manuals and charters; • Led project stages/ sessions of a Core Business Process Re-Engineering Project; • Prepared stage end reports such as AS - IS, TO - BE, and Business Case Report; • Assisted in the preparation of Implementation plans at process and enterprise level. • Led and conducted IT service bench-marking; shared International best practices; • Redesigned and Proposed a new IT Service Management Business Process; • Designed and developed enterprise level Performance Management System (SW).• Reported to ICT Service Head, BPR Team Lead, BPR SC Show less

• 

  Techno brain group

  Apr 2012 - Jul 2017

  | Initiate | Plan | Execute | Monitor and Control | Close Phase/ Project |Duties and Responsibilities:• Take part in project initiation and contract handover meetings; • Identify project stakeholders (SH) and perform SH analysis;• Determine SH involvement and prepare SH matrix; • Understand business case and stakeholders' expectations; • Clarify major conditions of key stakeholders satisfaction;• Determine project critical success factors;• Align business objectives with project goals and set project KPIs; • Define project scope, life cycle, phases, milestones, deliverables, acceptance criteria;• Clarify project assumptions, constraints, dependencies; • Determine project documentation requirements; • Publish project charter, WBS, Integrated Project Plan; • Prepare/ review project plans, estimations, schedules; • Negotiate and acquire project resources; • Form project team (onsite/ offsite) / steering committee; define roles in RACI matrix; • Identify risks, plan risk responses, and mitigate risks;• Set up and lead project/ phase kickoff meetings;• Guide team to follow process / procedures, coordinate efforts;• Track requirements and evolving changes using RTM; • Monitor and control deviations from planned / target / standard; • Update Project Status to stakeholders as per communication plan;• Track Issues, take corrective / preventive actions, update Issues log; • Set up progress review meetings as required; • Manage changes in scope/ requirement/ process; • Prepare / review phase completion reports and get signoff; • Attend project QA, CM, PC audits; track identified NCs to closure;• Ensure quality of deliverables, work products;• Assess key stakeholders satisfaction;• Close phase/ project as per acceptance criteria;• Publish project closure report and share lessons learned with Stake Holders;• Organize events up on successful completion of phase / project.• Reported to Regional Project Services Head and Global PMO Show less Responsibilities Effectively Discharged:• Represented Management during ISO surveillance and re-certification audits,• Ensured compliance of processes and procedures as per the standards of ISO,• Prepared MRM plan, led MR Meetings,• Planed Internal quality audits, reviewed findings /NC reports, and followed status to closure,• Created awareness on Quality Standards and promoted customers requirements, • Updated Top Management on Quality Issues / NCs during MRM through audit reports,• Monitored process performance and initiated / recommended necessary CA / PA,• Reviewed Quality policy and objectives to ensure proper Implementation periodically. • Reported to ISO Sponsor, Global Quality Assurance Manager Show less Duties Effectively Carried out: • Assisted during the Implementation and certification processes of QMS as per ISO standards, • Led an Internal auditors team and QMS steering committee sessions in-coordination with MR, • Assisted in revision of QMS manual, procedures, work instructions, templates and records, • Conducted scheduled QMS Audits to ensure processes are in compliance with standards, • Prepared NC reports and tracked through status of CAs and PAs raised from audits;• Conducted QMS inductions for newly joined employees and appointed Internal QMS Auditors. • Reported to Global QA Manager, Country Director, MR Show less

  • Global Project Manager

    Jan 2012 - Jul 2017

  • Management Representative | QMS (ISO, CMMI) - (Role 2)

    Jan 2014 - Dec 2015

  • Lead Internal Quality Auditor | QMS (ISO, CMMI) - (Role 3)

    Apr 2012 - Mar 2014
• 

  Pbs: professional business solutions

  Jun 2017 - now

  Mp, consulting and training

  Professional Services/ Trainings: ------------------------------------------------------- Project/ Program/ Portfolio Management; - Organizational Change Management;- Enterprise level PMO establishment; - Business Process Improvement;- Quality Management & Operational Excellence;- Business Analysis and Development; - Business Continuity Management;- Governance, Risk, Compliance (GRC);- Business Case and Business Plan;- Performance Management Support; - ERP Implementation Support;- Quality Management Systems (ISO/ QMS): - Implementation - Auditing - QA Support- Business and IT Strategy Alignment;- IT Service Management, ITSM Auditing;- IT Partners sourcing, Performance M&E;- IT Solutions Implementer Sourcing. Show less

• 

  Twi

  Jul 2017 - Jun 2018

  Program manager and country representative

  Took charge of managing services in support of designing and installing IT related Program in the continued development and execution of the Principals supply chain related requirements throughout Ethiopia.

• 

  Make enterprise ethiopia

  Jul 2018 - now

  Lead consultant [ pm, qa, pmo, qms ]