Mike Burgess, M.B.A.

Mike burgess, m.b.a.

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location of Mike Burgess, M.B.A.Appleton-Oshkosh-Neenah Area
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  • Timeline

  • About me

    Experienced IT Leader | Skilled Staff Developer and Coach | Goal Driven | IT Strategic Planning | Service Delivery

  • Education

    • University of wisconsin-green bay

      -
      Bachelor of science (bs) information and computing science

      Activities and Societies: Resident Advisor, Camp Counselling

    • The university of toledo

      -
      Master of business administration (mba) information systems

      Activities and Societies: Assistant Hall Director

  • Experience

    • Georgia pacific, llc

      Apr 2003 - Mar 2008

      Managed a team of 26 server analysts responsible for Windows server infrastructure operations and support. Developed a windows service catalog and pricing model for use in allocating $6.3mm in costs back to the business for services consumed. Successfully led team through the organizational change process which was initiated when GP was acquired by Koch Industries, Inc. Directed a team of 18 technical analysts responsible for supporting the web and EDI infrastructure. Worked very closely with development groups to make sure the web and EDI infrastructure environments met business needs. Managed the promotion of new web sites and functionality into the production web environment.

      • Manager, Windows Technical Services

        Apr 2005 - Mar 2008
      • Manager, eSolutions Infrastructure Operations

        Apr 2003 - Mar 2005
    • Oshkosh corporation

      Mar 2008 - Jan 2019

      Established the staffing, budget and operational model for the EOC which provides 24x7x365 production system and application event monitoring and response services to the enterprise.• Outsourced EOC Level 1 24x7x365 support which saved ~$558,000 over 3 years • Project Director for the implementation of ServiceNow Event Management which provided a centralized event management console for monitoring the health of production systems. • Acting Chief of Staff for the VP of Global Infrastructure. Facilitated the annual development of infrastructure roadmaps, project proposals and budgets. Partnered with Human Resources to update and reclassify all IT Infrastructure job descriptions.• Project Director for Service Desk Standardization which aligned Service Desk services and key processes across the enterprise. Show less Recruited by VP of Human Resources to launch a nationally recognized enterprise wellness program which established the strategy and engagement model to involve employees at all levels. Developed a network of wellness volunteers to share programing and resources with all locations.• Successfully made the business case to company executive leadership to establish a $1.5 million dollar annual budget for the wellness program based on projected long term ROI through the reduction of medical and pharmacy costs.• Facilitated the selection of a national third party Wellness service provider to conduct health risk assessments and online wellness programs for all Oshkosh team members within the U.S.• Increased Wellness program team member participation by 25% through the implementation of an incentive program for participation.• Facilitated annual strategy and budget development within Corporate Human Resources for the Chief Human Resource Officer. Show less Led teams responsible for international and domestic Data Centers, Server, SAN, Midrange Systems, Messaging, Disaster Recovery and Database support. Developed strategy and annual expense and capital budgets in support of business objectives. • Project Director for the Enterprise Active Directory Consolidation project. The project successfully migrated ~13,000 user accounts to a central domain with minimal user impact.• Led and coordinated an enterprise disaster recovery test that failed our primary data center to our backup data center within a 4-hour period. All mission critical systems were successfully recovered. • Developed and implemented the framework for an Enterprise Architecture Review Board with representation from all segments and major functions within IT.• Served as Chair of the Global Wellness Council and the Global Employee Council. Show less Director, Infrastructure Services, September 2009 to December 2011Oversaw all aspects of Infrastructure Services including: Network and Voice, Data Centers, Systems, SAN, Messaging, End User Support, and Disaster Recovery. Partnered with IT and business leaders to transform and mature the infrastructure organization despite economic downturn. • Led an infrastructure reorganization which increased staffing support levels and added senior IT leaders with organizational transformation experience. • Project director and sponsor for the enterprise Windows 7 rollout and Office Upgrade. Project established a common global desktop image which improved user support across the enterprise.• Successfully led a Wide Area Network Migration with an annual cost savings of $867,000.• Responsible for developing and managing to a ~$17 million annual expense budget and capital budget. Show less

      • Segment IT Director, Enterprise Operations Center

        Oct 2014 - Jan 2019
      • Director, Global Wellness

        Apr 2013 - Oct 2014
      • Director, Global Data Center Services

        Jan 2012 - Mar 2013
      • Director, Infrastructure Services

        Sept 2009 - Dec 2011
      • Senior Manager, Web Applications

        Mar 2008 - Aug 2009
    • Kimberly area school district

      Mar 2019 - now
      Director of technology

      Lead a team responsible for overseeing and supporting district infrastructure, applications, vendor services, technical support and help desk. Develop strategy and annual budgets to meet district strategic objectives. • Piloted and implemented a data analytics platform to assist with district decision making to promote student achievement.• Developed and implemented a technology Covid response plan to support student learning during mandatory shutdown in March 2020 and startup in September 2020. • Led the development of a documented district disaster recovery plan with our key vendor that would be responsible for executing the plan. Show less

  • Licenses & Certifications

    • Itil foundation certified

    • Change management

      Prosci
      Jul 2014
  • Volunteer Experience

    • Volunteer Teacher

      Issued by Junior Achievement USA on Mar 2017
      Junior Achievement USAAssociated with Mike Burgess, M.B.A.
    • Planning Committee Volunteer

      Issued by Sole Burner, Appleton, WI - American Cancer Society on Jan 2018
      Sole Burner, Appleton, WI - American Cancer SocietyAssociated with Mike Burgess, M.B.A.
    • Board Member

      Issued by Oshkosh Community Ymca on Jan 2014
      Oshkosh Community YmcaAssociated with Mike Burgess, M.B.A.
    • Board Member

      Issued by Oshkosh Area Businesses Focused on Health (OABFOH) on Jan 2015
      Oshkosh Area Businesses Focused on Health (OABFOH)Associated with Mike Burgess, M.B.A.
    • Volunteer, Facilitated IT Strategy Development

      Issued by Christine Ann Domestic Abuse Services on Mar 2015
      Christine Ann Domestic Abuse ServicesAssociated with Mike Burgess, M.B.A.
    • Volunteer, Network Assessment and Recommendaion

      Issued by Riverview Gardens, Inc. on Mar 2015
      Riverview Gardens, Inc.Associated with Mike Burgess, M.B.A.