Experience

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  Dixons retail

  Jan 2012 - Jan 2014

  Merchandising and sales

  Earned the responsibility to sign in deliveries, check in stock and delegate tasks to other warehouse membersCompleted a number of store promotional changes and audit checksSpecialised in selling televisions to a variety of customers and tailoring the experience to the individual

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  Globalsportsjobs

  Jan 2014 - Jan 2014

  Marketing internship

  Implemented a new excel database of potential clients contact information and their LinkedIn URLsPublished articles to the Global Sports Jobs website that has an average audience of 45,000 people per month

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  Ncs - national citizen service

  Jul 2014 - Sept 2014

  Community facilitator

  Motivated two groups of 15-17 year old's to lead a change in the community campaign, teaching them how to manage a budget and the fundamentals of project managementEnthused the groups with confidence to present their campaigns for funding, while showing them the importance of data such as surveys

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  Brunel university london

  Jun 2015 - Jun 2016

  Sports park duty supervisor, events and marketing (placement)

  Redeveloped the bar, sourcing a new supplier of beverages which reduced our costs and in the first two months had a 200% in sale, compared to the previous year.Managed the daily operations of pitch set ups and customer booking lasing with the student centre, grounds staff and conferencing to ensure all bookings were successful. Responsible for responding and meeting with potential new clients and secured one of our biggest customers bringing £10000 of new income. Ensured the successful delivery of events on site such as training sessions by the Jamaican sprint team , Asics Metarun European press launch and Hasbro staff tournament.Created a squash tournament for members to increase customer satisfaction and loyalty, while also creating staff charity football games that have generated £100+ in charitable contributions. Show less

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  Student focus tutors

  Jun 2016 - Jun 2017

  Co-founder

  Co-Founder of a successful startup tuition school in Notting Hill. Our success firmly lies in the focused and professional learning provided to all our students. By using our own experiences of exams and academic study we have created an environment in which children of all ages and ability thrive. Student Focus provides this service whilst maintaining its business model of being competitively priced in order for those most vulnerable in society to still be able to give their children a first class education. Striving to provide a quality learning experience for a range of students, from exam preparation to homework sessions student focus prides its self on putting the student first. Show less

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  Brunel university london

  Aug 2016 - Aug 2017

  Represented the brand of Brunel Commercial services, sports centre over the phone, via email or in person to 50+ customers on every shift. Ensured all bookings, queries and customer needs were met with the high service standards to deliver a complete experience to a variety of customers. Managed up to five staff across three multi-million pound facilitiesResponsible for opening/ closing of the facility and organising the days bankingNegotiating with customer issues to bring about a resolution Introduced the use of the NFC dot to modernise the feedback survey

  • Receptionist (part time)

    Aug 2016 - Aug 2017

  • Duty Manager (part time)

    Aug 2016 - Aug 2017
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  Cass business school

  Oct 2017 - Jul 2018

  Course representative

  Liaising between students and course staff to develop teaching methods.Sitting on various student panels throughout the year providing constructive feedback about student experiences.Sending regular updates to students to keep them informed on course content/ changes.Organising various social events to maintain student cohesion thought the year.

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  Harrods

  Jul 2018 - Jul 2019

  Supply coordinator

  Forecasting and ordering all pantry items within gourmet grocery.Lead supply coordinator involved in launching Harrods Hampers to the American market.Forecasting and analysing stock sell through.Creating reports to update various stakeholders.Main supply coordinator for the 2018 Harrods Christmas Hamper campaign.

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  Zencargo

  Jul 2019 - Jun 2021

  Multi modal operations coordinator managing the end to end movement of cargo via air, sea and roadSpecialising in European/ Domestic road freight Expanding our network of haulage partners, negotiating on rates for existing and new client contracts/ tendersAnalysing opportunities in trade lanes/ cargo movements to look for ways to reduce lead time and consolidate stock to improve a customer’s supply chain

  • Operations Manager

    Dec 2020 - Jun 2021

  • Operations Coordinator

    Jul 2019 - Dec 2020
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  Anyvan

  Aug 2021 - Dec 2022

  Managing a team of 6 coordinators, providing training and driving performance Providing team and performance updates to senior management, managing director and founderBeing a point of escalation for customer and coordinators if they needed more senior help to resolve an issueImplementing KPIs and written SOPs to improve proceduresTrusted by management to make quick decisions to progress a customer or the business Providing reports and updates to customer in monthly meetings about freight spend and mitigating risks Show less

  • Operations Account Manager, Team Leader

    Aug 2022 - Dec 2022

  • Operations Coordinator

    Aug 2021 - Aug 2022
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  Zeus™ - the future of freight

  Feb 2023 - Jul 2024

  Account manager