Deep Enrich
Mohamad faizal mohamed
114 followersTimeline
About me
Technical Service Desk lvl II
Education
University technology malaysia
1997 - 1998Professional certificate in acad
Experience
Maxis
Jan 2012 - Jan 2013Customer care consultant
Diebold nixdorf
Jan 2014 - Jan 2017Retail Helpdesk Team Leader
Jan 2014 - Jan 2017Team Leader Retail/Banking helpdesk
Jan 2014 - Jan 2017
Dxc technology
Jan 2017 - nowService desk analyst
Licenses & Certifications
- View certificate
Managing up as an employee
LinkedinJul 2023
- View certificate
How to be an adaptable employee during change and uncertainty
LinkedinJul 2023 - View certificate
21-day creative exercise desk challenge
LinkedinJul 2023 - View certificate
Cloud architecture: advanced concepts
LinkedinJul 2023 - View certificate
Business etiquette for the modern workplace
LinkedinJan 2023 - View certificate
Learning from failure
LinkedinSept 2023 - View certificate
Getting started with microsoft 365
LinkedinFeb 2024 - View certificate
Help desk handbook for end users: pc basics, hardware, operating systems, and applications
LinkedinJan 2023 - View certificate
The practices of high-performing employees
LinkedinJul 2023 - View certificate
Help desk handbook for end users: mobile, networking, security, and troubleshooting
LinkedinJan 2023 - View certificate
What is generative ai?
LinkedinJun 2024 - View certificate
Preparing for your review
LinkedinJan 2023 - View certificate
Creating a high performance culture
LinkedinJan 2023 - View certificate
Time management: working from home
LinkedinJan 2023 - View certificate
Cultivating a growth mindset
LinkedinJul 2023 - View certificate
Windows tips and tricks
LinkedinSept 2023 - View certificate
Introduction to prompt engineering for generative ai
LinkedinJun 2024 - View certificate
Microsoft cloud fundamentals: troubleshooting microsoft online services
LinkedinJan 2024 - View certificate
Equity first: the path to inclusion and belonging
LinkedinNov 2023 - View certificate
Cybersecurity awareness: social engineering
LinkedinFeb 2023 - View certificate
Customer service: call control strategies
LinkedinFeb 2023 - View certificate
Lean six sigma foundations
LinkedinJul 2023 - View certificate
Developing a learning mindset
LinkedinSept 2023 - View certificate
Learning onenote online (microsoft 365)
LinkedinFeb 2024 - View certificate
Optimizing your work with microsoft 365
LinkedinFeb 2024 - View certificate
Troubleshooting common pc issues for users
LinkedinJul 2023 - View certificate
What is the metaverse?
LinkedinNov 2023 - View certificate
Data analytics: dashboards vs. data stories
LinkedinJul 2023 - View certificate
Learning to be promotable
LinkedinJan 2023 - View certificate
Windows 11 for it pros first look: supporting users
LinkedinJul 2023 - View certificate
Having an honest career conversation with your boss
LinkedinJan 2023 - View certificate
Azure active directory: basics
LinkedinJan 2023 - View certificate
Business automation tips with microsoft flow
LinkedinFeb 2023 - View certificate
Social interactions for multinational teams
LinkedinJan 2023
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