Experience

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  The buffalo zoo

  Jun 1998 - Jan 1999

  Seasonal keeper

  Responsible for animal care of bears, giraffes, and quarantine and hospital facilities. Help keeper talks in these and other areas to educate the public on animal behaviors and conservation issues.

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  Binghamton zoo at ross park

  Mar 1999 - Nov 2001

  Animal keeper

  Led educational talks about animals and conservation on and off zoo grounds, for large and small groups.Managed all aspects of animal care including diet preparations, operant conditioning, exhibit maintenance, and record keeping.

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  American eagle outfitters

  Jan 2001 - Jan 2003

  Store manager

  Maintained top apps to trans ratio in district for branded store credit card. (ratio of 4.27%, compared to district average 3.1% and regional average 2.14%) Contributed to district finishing 2nd in several quarterly contests tied to branded card. Due in part to success with branded credit card, store finished first in district in nearly every key performance indicator, including comp sales, sales plan, and average dollars.

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  The limited

  Jan 2004 - Jan 2004

  Co-sales manager

  Influenced improvements in branded store credit card performance through focused hiring processes, consistent training, and daily motivation of store team. In six month span, store apps to trans ratio went from 1.8% to 2.8%. Led bi-monthly district conference calls to share best practices for opening branded store card.

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  New york & company

  Jan 2004 - Jan 2004

  Co-sales manager

  HR Manager for a 3.5 million dollar store with a peak staff of 40 associates. Instituted group interview strategy to meet back-to-school and holiday hiring demands. Conducted new hire orientations and provided ongoing training and feedback to associates. Overhauled stock processing system, reducing 'door to floor' time from 4 days to 2 days or less.

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  The home depot

  Jan 2006 - Jan 2008

  Department supervisor

  Managed a 4 million dollar specialty department; managed a staff of specialists supervising every aspect of customer service from design to installation. Merchandised store and utilized external vendors to maximize department and store sales by 'selling the project'. Reduced shrink dollars in department from 75k to 55k through focused effort on staff awareness and product knowledge. Department consistently met or exceeded store goals for opening branded credit cards.

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  Brookstone

  Jun 2008 - Nov 2008

  Store manager

  Led operation of two units in Portland after coordinating the opening of new satellite location in Pioneer Place. Initiated and facilitated group interviews and was instrumental in recruiting, hiring, and training efforts throughout district until relocating to St Louis.

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  Square one brewery & distillery

  Sept 2010 - Jan 2013

  Sales rep, server, bartender

  Worked greater St. Louis region to promote distribution and sales of a new line of locally distilled craft spirits. Crafted specialty cocktail menus and coordinated service for premiere St. Louis events including Iron Fork (attendance 5,000) and Uncorked (attendance 9,000). Added 14 new accounts including a major grocery chain by cold calling, following leads, and educating vendors about products. Converted visitors to regular customers through monthly in-house events and providing 'above and beyond' customer service. Show less

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  Columbia sportswear

  Oct 2013 - Aug 2014

  Lead and functionally supervise a team of Sales Associates. Provide guidance and direction to associates to ensure efficient floor operations, customer service, coverage and execution of visual standards.Create a positive environment supportive of employee training and development. Create and maintain an environment of strong sales and exceptional customer service through coaching associates and leading by example.Train Sales Associates and perform store procedures including cash register transactions, product flow procedures and visual standards. Maintain a high level of accuracy with register transactions.Accountability for stock room process & procedures. Maintain company standards and guidelines around product flow process and shipping & receiving procedures.Supervise and oversee the store shipping & receiving function. Ensure accurate receipt & delivery of product into and out of the store. Provide efficient order management from placement of order to delivery of goods. Show less

  • Floor/Sales Supervisor, Stock/Freight Supervisor

    Nov 2013 - Aug 2014

  • Retail Sales Associate

    Oct 2013 - Nov 2013
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  Aeropostale

  Nov 2015 - Sept 2017

  Store manager

  Energized current team by focusing on successes, and quickly pinpointing areas of opportunity. We finished Q1 as the #1 store in the region after an underperforming 2015. Led store through transition into Factory Store concept. Assisted district in networking and recruiting efforts through weekly conference calls and follow up.

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  Earthbound trading company

  Sept 2016 - Oct 2017

  Store manager