Experience

• 

  Inovo telecom (pty) ltd

  Feb 2018 - now

  Duties include:Projects:- Collaborate with stakeholders, including business users, managers, and IT teams, to gather and document business requirements.- Create detailed process models, flowcharts, and diagrams to visualize current and future business processes.- Facilitate communication between business stakeholders and technical teams to ensure mutual understanding of requirements and project progress. - Assess proposed solutions and technologies to determine their alignment with business requirements.- Collaborate with QA teams to develop test plans, test cases, and validation criteria based on business requirements.Lead imports:- Setting up the job that will take the rules into account when a lead set is received via file or API. - Support the process of loading leads into the dialer. - Identify opportunities for process automation where enhancements can be made.Chatbot development:- Utilize IBM Watson's Natural Language Processing (NLP) capabilities to design and build WhatsApp chatbots that provided automated assistance to users. - Develop conversational flows, intents, and entities to enable effective interaction between users and the chatbot. - Implement AI-driven decision trees to guide users through troubleshooting processes and self-help options.Low Code/No Code platform:- Develop custom applications and solutions using the low code platform.- Create forms, workflows, and integrations to automate complex business processes.- Implement data-driven decision-making processes through the low code platform’s dynamic capabilities.- Integrate AgilePoint with various third-party systems, databases, and APIs. SQL Server Queries:- Collaborate with cross-functional teams to understand their data requirements and translated those requirements into SQL queries.- Optimized database performance by fine-tuning SQL queries and implementing best practices. Show less Duties included:Chatbot development:- Utilized IBM Watson's Natural Language Processing (NLP) capabilities to design and build WhatsApp chatbots that provided automated assistance to users. - Developed conversational flows, intents, and entities to enable effective interaction between users and the chatbot. - Implemented AI-driven decision trees to guide users through troubleshooting processes and self-help options.- Engineered a smooth transition from chatbot interactions to live agent support when user inquiries required human intervention. - Integrated chatbot-to-agent handoff mechanisms, preserving chat history and user context for a seamless transition.Low Code/No Code platform:- Collaborated with stakeholders to gather and analyse business requirements.- Designed and modelled business processes using the platform's process designer.- Ensured that process designs aligned with organizational objectives and industry best practices.- Developed custom applications and solutions using the low code platform.- Created forms, workflows, and integrations to automate complex business processes.- Implemented data-driven decision-making processes through the low code platform’s dynamic capabilities.- Designed data models suitable for the application. - Integrated AgilePoint with various third-party systems, databases, and APIs. SQL Server Queries:- Collaborated with cross-functional teams to understand their data requirements and translated those requirements into SQL queries.- Optimized database performance by fine-tuning SQL queries and implementing best practices.Tableau:- Collaborated closely with business analysts and data scientists to understand their reporting requirements.- Designed and developed interactive Tableau dashboards and reports that provided actionable insights to stakeholders.- Transformed raw data into compelling visualizations using Tableau's powerful data visualization capabilities. Show less Duties included:Low Code/No Code platform:- Collaborated with stakeholders to gather and analyse business requirements.- Designed and modelled business processes using the platform's process designer.- Ensured that process designs aligned with organizational objectives and industry best practices.- Developed custom applications and solutions using the low code platform.- Created forms, workflows, and integrations to automate complex business processes.- Implemented data-driven decision-making processes through the low code platform’s dynamic capabilities.- Designed data models suitable for the application. - Integrated AgilePoint with various third-party systems, databases, and APIs. SQL Server Queries:- Collaborated with cross-functional teams to understand their data requirements and translated those requirements into SQL queries.- Optimized database performance by fine-tuning SQL queries and implementing best practices.Tableau:- Collaborated closely with business analysts and data scientists to understand their reporting requirements.- Designed and developed interactive Tableau dashboards and reports that provided actionable insights to stakeholders.- Delivered engaging and informative Tableau training sessions for internal teams and clients.- Transformed raw data into compelling visualizations using Tableau's powerful data visualization capabilities.- Served as a Tableau subject matter expert, providing ongoing support to users by helping them troubleshoot issues and guiding them in best practices for Tableau usage. Show less Duties included:SQL Server Queries:- Collaborated with cross-functional teams to understand their data requirements and translated those requirements into SQL queries.- Optimized database performance by fine-tuning SQL queries and implementing best practices.Tableau:- Collaborated closely with business analysts and data scientists to understand their reporting requirements.- Designed and developed interactive Tableau dashboards and reports that provided actionable insights to stakeholders.- Delivered engaging and informative Tableau training sessions for internal teams and clients.- Transformed raw data into compelling visualizations using Tableau's powerful data visualization capabilities.- Served as a Tableau subject matter expert, providing ongoing support to users by helping them troubleshoot issues and guiding them in best practices for Tableau usage. Show less

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