Experience

• 

  Dinuba city fire department

  Apr 2006 - Apr 2008

  Emergency preparedness coordinator (americorps vista)

  Served 2 years as AmericorpsVISTA Volunteer through the Corporation for National and Community Service (CNCS) in one of California’s poorest Counties. Worked with Fire Department to enhance community fire and safety awareness and improve tools and data for fire response.• Developed and deployed community emergency preparedness training and educational programming to multiple audiences• Completed fire response analyses through creation of over 500 pre-fire plans for high risk businesses and multi-family homes in the response area, GIS layers, maps, and enhancement of regional relationships to encourage increased data exchange • Honored with the “City Employee Recognition Award” for establishment of the Safely Surrendered Baby Program Show less

• 

  Town of mooresville

  May 2008 - Sept 2008

  Stormwater analyst (gis specialist)

  Ensured Municipal Separate Storm Sewer System (MS4) regulation compliance of storm water infrastructure.• Conducted physical investigation, water quality testing (TSS, TDS, nitrate, nitrite, turbidity, and pH), GIS mapping of infrastructure, and community education initiatives related to water quality

• 

  Monroe county, indiana

  Aug 2008 - Jun 2010

  Gis analyst

  -Earned Excellence in GIS Award from the Indiana Geographic Information Council- Completed complex GIS analyses and created/manipulated a variety of spatial data to develop land-use policy recommendations.

• 

  Us army corps of engineers

  May 2009 - Sept 2009

  Park ranger

  Ensured federal water safety regulation compliance, patron safety, and security of land and dam area of Monroe Reservoir.• Conducted both on-water motorized boat and vehicular patrol of Federal land• Assisted with digital and physical remapping and delineation of 111 miles of shoreline, including interaction with property owners

• 

  Dakota county, minnesota

  Jun 2010 - Dec 2010

  Icma management fellow

  - Selected as 1 of 5 national fellowship recipients by esteemed International City/Council Management Association (ICMA)- Managed development of multiple policy analyses, providing reports to County Board of Commissioners

• 

  City of kennedale, texas

  Jan 2011 - Sept 2014

  Communications coordinator & city secretary (municipal clerk)

  - Earned Employee Innovation Award for facilitating process improvements and organizational efficiencies - Served as City’s Public Information Officer, Records Management Officer, and Elections Administrator- Managed UTA MPA capstone teams for citizen surveys and other projects- Managed the budget/operations of Communications Coordinator/Clerk’s Office, Senior Center and Youth Advisory Council- Presented strategic communication initiatives, social media policies, and analysis projects to City Council Show less

• 

  Tarrant county college

  Aug 2013 - Sept 2021

  Adjunct faculty

  Provide high-quality, critical-thinking oriented education of core Federal Government course. - Provide high-quality, critical-thinking oriented instruction of core Federal Government course- Experienced in teaching in-person, fully online, and blended Weekend College formats- Co-creator of peer developed course shell used by all online instructors of Federal Government- Assisted with development of adjunct mentoring program at TCC South (2015)- Participated on adjunct panel at Southern Association of Community College Researchers conference Show less

• 

  City of fort worth

  Sept 2014 - Jan 2025

  Inaugural staff member of brand new concept department that brings together Budget, Comprehensive Planning, Data Analytics, and Strategy and Performance (S&P) divisions. Report directly to Chief Transformation Officer (CTO-Asst. City Manager). Manage 2 Sr. Management Analysts focused on a wide variety of cross-functional, enterprise wide initiatives focused on strategic alignment and achievement. Manage department administrative staff and activities. Programs and initiatives include: - FWStat department strategic workplan and KPI program design and deployment. - Priority Based Budgeting implementation and integration. - Customer experience and feedback, human-centered design focus, survey and activity development including enhanced digital and AI tools for internal and external stakeholders. - Introduction of Strategic Foresight and futurist work. - Council Priorities adoption, organizational integration, and communication. - Internal working group facilitation, project management, and engagement on cross-functional initiatives including budget, comprehensive planning, and special projects. - Retreat design and facilitation, include activity development, deployment, analysis, and reports. - Work closely with the City Manager's office and Communications and Public Engagement on key initiatives. - A variety of other strategic initiatives and projects as they come to me! Show less Managed a team of 8 Public Engagement Liaisons and 1 Volunteer Service Coordinator to provide exceptional engagement opportunities and communication to a community of almost 1 million. - Focus on customer experience with key City processes. - Manage relationships with key stakeholders include neighborhood organizations, volunteers, schools, the business community, and others. - Design, implementation, facilitation, and analysis of large and small engagement initiatives. - Identification and integration of digital engagement tools to enhance availability, data collection, and analysis. - Design and planning of volunteer voice of the customer approach to inform journey mapping and customer experience knowledge to inform program and process deisgn. Show less Identify and orchestrate initiatives that enhance organizational excellence in the nation’s 13th largest city by strengthening creative and collaborative workforce culture, promoting organization mission, vision, values, and strategy. Deliver results and recommendations to executive leadership team. - Inspire teams and design activities and trainings to capitalize on opportunities by building relationships to deliver strategically aligned, customer-centric, measurable results- Established as the ‘go-to’ project manager for diverse enterprise and cross-functional special projects, including communication campaigns, employee engagement initiatives, software implementation, program design, curriculum design, and internal communications. - Led cross-departmental team of Senior Leaders on the path toward What Works Cities Certification (in progress)- Launched internal and public-facing dashboards of Key Performance Indicators (KPIs) and designed first PerformanceSTAT program- Produced an 18%-point increase in engagement survey response rate (7,000+ employee population) by creating a new approach, analysis process, and communication campaign. Delivered results and action plan to executive team and workforce, and facilitated focus groups in key results areas- Led the design and implementation of workshops, trainings, and activities, including mission, vision, and values portion of new employee onboarding, values-based exercises for all-employee summit series, budget scenario exercises for public workshops, and employee focus groups - Managed the activities and quality of work of Performance Analyst, Process Improvement Specialist, and interns. Also served on Web/Open Data Governance Committee, Technology Users Group, and acted as Department Public Information Officer (PIO) Show less

  • Strategy & Performance Manager

    Apr 2023 - Jan 2025

  • Community Engagement Manager

    Jan 2022 - Apr 2023

  • Organizational Development - Water/Wastewater Utility

    Aug 2020 - Jan 2022

  • Performance Excellence Administrator

    Jul 2017 - Aug 2020

  • Performance Analyst II

    Sept 2014 - Jul 2017
• 

  Virginia retirement system

  Jan 2025 - now

  Customer experience lead