Experience

• 

  Peak systems, inc.

  Jan 2008 - Jan 2009

  Desktop support technician

  Installed and configured workstations. Configured BIOS/CMOS settings according to compliance for all installations. Identifying problems and providing appropriate solutions. Installed operating systems and third party applications••Created and edited documentation for installation and troubleshooting.•Migration of Windows operating systems, Imaging•Established resource sharing, security and new access rights/permissions for new users and groups•Troubleshot systems by diagnosing and repairing computers to component Show less

• 

  Global resources ltd.

  Jan 2009 - Jan 2011

  Desktop support technician

  Provided desktop support for specialized hardware and software systems used in multiple Chase bank branches. Assisted with hardware and software problems, provided troubleshooting, •Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.•Demonstrated high quality, results-driven, prompt, and professional customer service and support.•Followed departmental procedures to configure, and install new hardware systems, maintaining corporate standards for system compatibility.•Installed and serviced integrated system boards, processors, SATA hard drives, RAM, network adapters, power supplies, DVD/CD RW’s and SCSI devices•Ability to perform installations, upgrades, patches, and new applications and equipment Show less

• 

  Insource, inc.

  Jan 2013 - Apr 2014

  Desktop support technician

  Installed and configured scripts on platforms & teller workstations.Performed multiple desktop/scanner deployment projects•Connected the Burroughs Printer/Scanner devices to the workstations & third party software for proper validation. •Set up Systech devices and synchronized Passbook Printers settings.

• 

  Asi system integration

  Jan 2013 - Jan 2013

  Technical support consultant

  Transition multiple mailboxes on each workstation to finish migrations faster and install multiple migration consoles to further increase scalability.• Performed NSF to PST conversion, assisting end users and administration with migration from lotus notes to outlook 2010. • Migrated mailboxes, automate administrative tasks, such as Outlook mailbox creation and mail-routing, transition data directly to hosted platforms. Replication of email, calendars, tasks, personal address books, archives, recurring meetings, attachments Show less

• 

  Smartsource technical staffing

  Jan 2014 - now

  Desktop support technician

  Provided desktop support for specialized hardware and software systems used in multiple Chase bank branches.•Installed and serviced integrated system boards, processors, SATA hard drives, RAM, network adapters, power supplies, DVD/CD RW’s and SCSI devices