Experience

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  Aiesec

  Jul 2014 - May 2016

  Led and developed a high-performing sales team of 12 professionals, driving growth in the startup talent acquisition market. Strategically positioned Belo Horizonte as a global talent destination, bridging the gap between local companies and international professionals. Cultivated strong partnerships with startups and corporations to meet their talent needs. Implemented a meritocratic leadership style, fostering a high-performance culture and maximizing team potential. Provided strategic guidance and operational support to the national professional exchange team, including visa and immigration processes. Developed and delivered leadership training programs to enhance the capabilities of the AIESEC network. Show less

  • Vice president and Director of Professional exchange

    Dec 2015 - May 2016

  • Sales Manager Outgoing Global Internship Program

    Jul 2014 - Dec 2015
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  Universidade fumec - oficial

  Feb 2015 - Jul 2016

  International relations specialist

  Spearheaded the development of strategic international partnerships, focusing on research collaboration, student/faculty exchange programs, and joint degree initiatives. Provided comprehensive support to students throughout the application, acceptance, and enrollment process with partner universities. Organized informative events to guide students through the application process, visa requirements, and cultural adaptation. Ensured student safety and well-being through pre-departure orientations and travel advisories. Show less

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  Olé languages, spanish courses in barcelona

  Jul 2016 - May 2017

  Exchange student
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  Imedicina

  Jul 2017 - Mar 2018

  Customer success

  Onboarded and trained new clients on the iMedicina SAAS platform, ensuring successful adoption and value realization. Developed and executed strategic content plans, including blog and social media content creation, to achieve project goals. Monitored client progress and performance through KPI analysis (Google AdWords, analytics, iMedicina SAAS data). Provided data-driven recommendations to optimize project performance and drive client success.

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  Smartalk

  Apr 2018 - Mar 2019

  Customer success -project manager

  Successfully managed a portfolio of 40-60 clients, ensuring project delivery and client satisfaction. Effectively coordinated cross-functional teams (content, design) to achieve project objectives. Exceeded client expectations by maintaining a high Net Promoter Score of 80%. Demonstrated strong client relationship management and project leadership skills. Optimized internal processes to improve project efficiency and team well-being.

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  Booking.com

  Apr 2019 - Jun 2022

  Provided exceptional operational and product support to the EMEA transport booking unit. Successfully managed high-volume customer inquiries across multiple channels, cultivating strong relationships with both customers and internal teams. Collaborated effectively with global suppliers and internal departments to ensure accurate and timely vehicle confirmations. Delivered exceptional support to customers in the Portuguese and English car rental markets.Maintained a high level of customer satisfaction with a CSAT score averaging 4.24 and an FCR rate of 82%.Actively participated in onboarding new agents as a buddy and floorwalker.Collaborated with the insights team to map processes and identify areas for improvement

  • Operations and Product Support Executive • CS EMEA - Booking Transport

    Apr 2021 - Jun 2022

  • Customer adivisor - Portuguese/English • CS EMEA - Booking Transport

    Apr 2019 - Apr 2021
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  Rentals united

  Jun 2022 - now

  Spearheaded strategic partnerships with high-value property management companies to drive revenue growth and customer acquisition.Cultivated and maintained strong client relationships through exceptional customer service and proactive account management.Negotiated and executed complex contracts, ensuring mutually beneficial agreements for both parties.Leveraged data analytics to identify growth opportunities and optimize account performance.Collaborated cross-functionally with internal teams to deliver exceptional client experiences and exceed performance metrics. Show less Drove client success from initial onboarding through long-term partnership. Successfully onboarded new clients, ensuring seamless integration and value realization. Proactively managed client relationships, leveraging data analytics to identify growth opportunities and optimize performance. Exceeded net revenue retention and expansion targets through strategic account management and exceptional customer service. Utilized Hubspot and Looker Studio to monitor client health, reduce churn, and foster client advocacy.. Show less

  • Key Account Manager

    Apr 2024 - now

  • Customer Success Specialist

    Jun 2022 - Apr 2024