Roula Taher

Experience

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  Servico Service

  Jan 1995 - Jan 1996

  Marketing Department
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  Ministry of Finance

  Jan 1997 - Jan 1999

  Auditing Department
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  Fransabank SAL

  May 1999 - Mar 2005

  Customer Service Officer
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  Bank Audi

  Jan 2005 - Jan 2015

  Achievements● Co-Managed the biggest Bank Audi branch in Lebanon in terms of retail. ● Acted as Branch Manager in case of his absenteeism.Responsibilities● Managed 50 employees and delegated tasks to ensure flow of operations. ● Directed the development, implementation, and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the bank.● Focused on increasing bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures.● Managed, coached, directed and motivated every branch team member to promote and maximize sales opportunities. Show less Achievements● Chosen as one of the 11 people to undergo the program out of 100 candidates. ● Passed multiple tests and interviews to qualify for the program. Responsibilities● The program comprised the overall knowledge about all the departments of the bank (Retail Banking, Corporate/Commercial Banking, Private Banking, Investment banking, Department of Banking Operations and Development, Legal Department, Inspection Department, Compliance Department, Credit card Department, SME department, Corresponding department)● Gained hands on experience in all banking operations. Show less

  • Assistant Branch Manager

    Jan 2013 - Jan 2015

  • Manager In-Training

    Jan 2011 - Jan 2013

  • Senior Customer Service Officer

    Jan 2005 - Jan 2011
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  Bank Audi

  May 2015 - now

  Branch Manager

  Achievements● Awarded number 1 branch in SME for the years 2017 & 2018.● Achieved significant growth in deposit balances in the year 2019.● Managed all banking operations during the high pressures of the Lebanese economic crisis in 2020.Responsibilities● Managed 12 employees including relationship manager, senior customer service, senior controller and tellers.● Planned, directed, and controlled the bank operations, ensuring that established policies and procedures are followed and delegating responsibilities to the branch colleagues as needed to meet office objectives.● Built relationships with internal and external partners to increase sales.● Developed a culture within the branch in which quality and continuous improvement on all performance account abilities are understood and utilized by all employees.● Ensured that the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Show less