Arturo Ballines

Experience

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  MortgageHippo, Inc.

  Oct 2018 - Mar 2020

  Quality Assurance Intern

  • Affectively monitored newly configured sites to assure proper functionality for clients.• Implemented test plans, created test cases, and verified regression tests. • Assisted in research projects and analyzed data spreadsheets to resolve issues.• Composed 5 instructional videos on how to navigate through the newly integrated sites for loan officers and loan borrowers. • Attended on-boarding calls with clients to address issues and guide them through their implementation process. Show less

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  ATC Aviation Services AG

  Jun 2019 - Sept 2019

  Data Intern

  • Compiled a visualization report on market data using Power BI.• Worked with management to optimize the processing of records in the database using excel.• Used excel formulas to re-structure datasets according to user requirements.

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  Key Mortgage Services

  Jun 2020 - Apr 2022

  Marketing Systems Administrator

  • Provided daily administrative support to 6 marketing platforms and websites.• Leveraged all available marketing tools and resources to support loan officers in their day-to-day marketing activities, particularly optimizing the company’s CRM platform, Total Expert. • Managed the company’s websites and social media pages including Facebook, Instagram, LinkedIn, Glassdoor, Better Business Bureau, Yelp, YouTube, and company website. • Assisted in onboarding new loan officers on all our marketing systems in a timely manner. • Programmed and tested automated email campaigns that target former clients.• Created routine reports on systems usage, marketing orders, marketing activities, email campaigns, and company reviews for improvement opportunities. Show less

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  Royal United Mortgage LLC

  Oct 2022 - Nov 2022

  Loan Advisor Apprentice

  • Learned sales techniques to overcome call resistance and acquire clients • Generated new business through cold calling and delivered excellent customer service • Analyzed credit reports and made recommendations to clients with poor credit

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  Jarvis Lighting

  Jan 2023 - now

  Product Development and Operations Associate

  • Compute purchase orders in the MRP system to maintain inventory levels, verify purchase requisitions, and expedite customer orders.• Quality test lighting products and develop standard operating procedures for product testing.• Review purchasing trends and forecast demand for inventory planning.• Developed and currently maintain 7 new forecasting reports of the product line.• Identify major stale inventory issues and make recommendations to reduce stale inventory.• Set up hardware and software in optimal configurations for customers to meet ComEd requirements for network lighting controls. Show less