Justin Hoveland

Experience

• 

  General Mills

  Mar 2001 - Jun 2006

  Worked with three hundred users within the sales division at General Mills to maintain and repair their laptop and desktop computer systems.Troubleshot hardware and software issues within the Microsoft Office suite on HP laptops and desktops.Technologies: File redirection, HP, Microsoft Office, Microsoft Outlook, PST Files, Microsoft Windows Worked with a small team to resolve a variety of hardware issues for approximately five thousand users at General Mills.Technologies: HP laptop, desktop and printer hardware

  • Desktop Support Specialist

    Mar 2003 - Jun 2006

  • Hardware Support Technician

    Mar 2001 - Mar 2003
• 

  City of Chaska

  Aug 2006 - Nov 2006

  PC / Network Specialist

  - Maintained Windows Server environment, WatchGuard firewalls, and data center infrastructure to ensure reliability.- Installed wireless routers in government vehicles allowing VPN access to the city’s network from anywhere in the city.- Repaired, upgraded, and configured wireless access points around Chaska to maintain a stable city-wide wireless network.

• 

  Metro Urology

  Nov 2006 - Apr 2007

  Network Specialist

  - Added insurance card scanning capabilities through the Citrix environment greatly reducing patient check-in times.- Ensured 99.9% uptime in Exchange, Citrix, and Windows Server environment allowing for a productive work environment.- Implemented mandatory profiles and other innovations throughout the Citrix environment reducing login times by over 65%- Worked daily with Active Directory and Group Policy to improve working conditions for all users across the company.

• 

  Ames Construction

  Jun 2007 - Aug 2024

  - Ensured all IT business needs were met while providing the best possible support experience to Ames employees.- Sat on several committees to deliver technology to other departments and ensured their vision was addressed appropriately.- Implemented incident, problem, and change management policies and procedures to allow for more uniform results.- Led a two-year security initiative securing endpoints, and creating policies and procedures on our journey to NIST certification.- Managed Exchange to O365 migration, allowing access to email from anywhere and increased integration with Teams.- Led company-wide SharePoint rollout allowing access to project data from anywhere and streamlined photo uploads.- Managed the deployment of Duo multifactor authentication to all endpoints and external sites ensuring increased security.- Deployed new help desk software to join help tickets and assets, allowing for better tracking and auditing.- Monitored system and infrastructure performance and troubleshot top-level issues ensuring high availability and reliability.- Worked with the Server Team and CIO to establish a technical roadmap and capacity planning across our IT infrastructure.- Introduced individual career paths for each team member and set team member goals through the next five years.- Implemented a department strategy and five year staffing plan including job descriptions and pay ranges for each position.- Hired a team of IT Support Technicians and System Administrators allowing IT to continue to offer outstanding support.- Conducted regular check-ins, yearly performance reviews, and organized several team-building events to maintain morale.- Worked closely with CIO to establish an IT budget and reviewed our department spend quarterly to ensure targets were met. Show less - Oversaw server upgrades and migrations ensuring increased security and efficiency throughout the data center.- Introduced regular logging and auditing policies in preparation for future department expansion.- Implemented a new purchasing and warranty policy saving over three hundred thousand dollars per year.- Defined department roles and ensured a smooth transition in allocating responsibilities for newly defined positions.- Created and defined an IT Technical Trainer role within the IT Department which reduced help desk calls by 40%.- Migrated Intranet to WordPress allowing greater flexibility and control over relevant company news and events.- Completed requests from our legal team for email discovery and legal holds and provided quick access to requested data.- Performed a relocation of our main office to a new location including endpoint and data center equipment.- Worked with vendors on software renewals and built upon vendor relationships allowing for a decreased yearly spend.- Managed backup and recovery processes and procedures and performed recovery operations if warranted.- Communicated technical information effectively to technical and non-technical employees in a manner they understood.- Documented system configurations, processes, and troubleshooting procedures into a knowledge base. Show less - Worked closely with the IT Director to build a more robust data center supporting future company growth.- Deployed VMware technology, significantly lowering cooling and energy costs and reducing the data center footprint by 50%.- Devised and implemented a disaster recovery plan, allowing business to continue as normal in the case of a disaster.- Introduced several iterations of Citrix environments, each greatly improving performance and reliability.- Created and maintained an Intranet site utilizing Visual Basic .NET C# for better company communication.- Developed web application in .NET C# with SQL backend to allow for inventory and user management.- Deployed redundant SANs at our headquarters and our Arizona office ensuring complete infrastructure redundancy.- Worked closely with our technology vendor to deploy a company-wide Cisco Call Manager VoIP phone system.- Worked daily with Active Directory, DHCP, DNS, and Group Policy to maintain the highest level of availability and security.- Completed Lotus Notes to Microsoft Exchange migration allowing for a more comprehensive email storage system for jobsites.- Worked with a small team to open a new office in Canada and ensured the functionality of technology in the new office.- Performed Windows Server and infrastructure upgrades as needed to ensure increased security, availability, and reliability.- Provided tier two and three support for issue resolutions relevant to the server, storage, and infrastructure areas.- Explored opportunities for data center improvement to tackle the ever-evolving technology and security threats. Show less

  • Information Technology Operations Manager

    Jan 2022 - Aug 2024

  • Senior System Administrator

    Jan 2020 - Dec 2021

  • Citrix & System Adminstrator

    Jun 2007 - Dec 2019