Viktoria Leshchyk

Experience

• 

  Momento Agência Digital

  Sept 2017 - Mar 2018

  Gestão de Conteúdos Online
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  Small World Financial Services

  Jun 2018 - Oct 2018

  Profissional de Apoio
• 

  Teleperformance Portugal

  Nov 2018 - Jan 2020

  Global Marketing Solution / Delight Representive Facebook
• 

  Cognizant

  Jan 2020 - now

  • Accredit associates before moving a resource into production (both new joiner and existingassociate)• Implement learning solutions to improve service delivery and Customer experience in support ofmeeting/exceeding project SLAs• Work closely with support teams (Quality, SME, Training, Practice) to improve processes and identifyareas for improvement• Stay up-to-date with product knowledge to make eective recommendations for improvedperformance as well as to identify product training needs for new product launches/changes• Create training materials and SOPs in collaboration with other support teams• Assist other support functions when needed, such as monitoring the queues to ensure all metricsare met within the agreed timeframes; help associates with daily work tasks; conduct quality checks; and conduct periodical reviews for process adherence Show less • Processed a range of documentation and entered information into databases.• Helped management to identify workow issues and nd solutions.• Implemented optimization solutions: built campaigns for high value advertising customers.• Created Keyword packs, bids and budget suggestions;• Researched keywords relevant to marketing eorts of clients.• Created reports to support and aid the optimization strategies.• Identifying general opportunities in an account to help sales teams seize opportunities and driveconversations with agencies and clients; Show less

  • Training Marketing Delivery Specialist

    Nov 2022 - now

  • Marketing Optimization Specialist Senior Process Executive

    Jan 2020 - Oct 2023