Amr Abdullah

Experience

• 

  DOTNET

  Jun 2006 - Jan 2013

  Network Support Engineer

  • Internet Implementation with end-user and I configure Internet Router-Home and mantainces problem with end user • pull cable and make all network connectivity and customer care 7/2 4• Provided outstanding customer service to Employees, Group Administrators, Brokers, Providers and Members;• Handled escalated issues that require more technical investigating and programming;• Maintained a minimum of 85% first call resolutions, 30% average speed answer and under 10 min average call time;• Supported users via email and telephone. Show less

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  Style for hotal management

  Jan 2013 - Apr 2020

  IT Manager

   Plan, Install, configure and maintain Cisco• Plan, Install, configure and maintain Cisco Routers 2000s and 3000s, switch 2000s,3000s,6000s, VM Mikrotike Router ,Wireless, Esxi6.5,vsphare6, Microsoft file server , active directory ,Cam IP VMS, NVR & CCTV, DVR, Nvr.• Configured and performed troubleshooting with routing and switching protocols, including BGP, OSPF, MPLS, RSVP-TE and VRRP.• IP routing expertise• Render Tier 3 support (network administration, repair, server troubleshooting etc) to resolve complex issues in the data network.• Planned, implemented and maintained wireless network strategy and operation.• Performed virtual machine provisioning, VM priority setup, and template cloning.• Developed strategies, budgets and deployment plans to inform and influence management and stakeholders.• Researched and read up on newer technologies that were unfamiliar to quickly learn how to effectively use them.• Provided all required network documentation to inform management. Routers, switch, Mikrotike Router ,Wireless, Hotspot, Esxi6.5,vsphare6, Microsoft file server , active directory ,Cam IP VMS,NVR & CCTV, DVR ,Attendance devices and fingerprinting ZK and Follow up and maintain application’s (Hotel-Store-Restaurent-Account-Gym) Deputed to the project sites with the aim of designing and establishing reliable networks and providing network support; define project scope, define schedule and phase wise activities, and monitor progress.  Develop and establish network solutions that meet complex business and client requirements; these include conceptual design, developing the network infrastructure and installing the requisite equipment and technologies, preparing technical documentation and Visio Drawings  Render Tier 3 support (network administration, repair, server troubleshooting etc) to resolve complex issues in the data network. Show less

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  Morka

  Jun 2018 - Apr 2020

  Senior Network Engineer

  • Maintained LAN/WAN network consisted of a high number of data collection devices controlled by multiple high speed servers, Cisco routers, CCTV and IP Cam.• Handled network management and troubleshooting.• Ensure compliance with IT policies and procedures; identified, researched and recommended new complex technologies to enhance network performance• Performed day-to-day LAN, WAN and CCTV administration, maintenance and support. • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues. Show less

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  TeleTech

  Apr 2020 - now

  • Establish company goals and objectives, both short-term and long-term.• Develop business plans and strategies.• Advise the board of directors on strategic issues.• Present reports on the company’s business and performance to the board.• Motivate and provide leadership to Managers and senior executives.• Build relationships with external experts and agencies through seminars, conferences and professional networking.• Ensure that the company continues to make profits and grow investors’ wealth. Show less • Strategic planning, technology architecture/design, service delivery and service support.• Infrastructure operation process management.• Build and lead PM project team and the service delivery team, secure required resources.• Assign projects and opportunities to the project managers and service teamleaders.• Managing finances and budgets.• Determining ways to reduce costs without sacrificing customer satisfaction.• Audit and supervise the project manager's plans and correct any deviation to ensure the quality of work.• Provide leadership and direction to the PM project teams.• Provide training and development opportunities and serve in a mentoring role for the project management team• Reviewing Tenders documents, Specs, BOQs and contracts.• Ensuring Safety Procedures and Requirements. Show less • Work as the Service Lead Engineer and be familiar with the networking and services of maintained networks.• Be in charge of the technical delivery for network maintenance. • Independently tackle Major product problems, handle complex product incidents, and assist in formulating effective recovery solutions to support fast recovery.• Lead the technical assurance for complex, key events of a product.• Deliver and complete complex network assessment and optimization or incident fast recovery competency improvement projects of a product.• Ensure that objectives of network maintenance KPIs, such as the problem resolving and incident recovery duration, are achieved and networks run stably.• Support Customer Consultation for technical requirements, Technical third-party management, and training customers after acceptance of the project Show less

  • Regional Managing Director

    Oct 2023 - now

  • Director of Enterprise Sector

    Nov 2022 - now

  • Head Of ICT implementations Department

    Apr 2020 - Nov 2022