Morgane B.

Experience

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  Constance Hotels & Resorts

  Dec 2017 - Mar 2019

  My role was a dynamic blend of operational refinement, innovation, and strategic leadership.• Improving Staff Schedule and Organization:Focused on enhancing efficiency, I revamped staff schedules and organizational structures. This optimization ensured seamless operations and improved team coordination.• Establishment of New Booking/Selling Methods:Innovated booking and selling methods by creating comprehensive forms, including booking forms, liability releases, and food orders. This streamlined processes, ensuring clarity and accuracy in guest interactions.• Introduction of an Excursion Schedule:To enrich guest experiences, I introduced a structured excursion schedule. This provided guests with diverse and exciting recreational opportunities.• Implementation of Evening Presentations:To engage and educate guests, I implemented evening presentations. These sessions not only offered insights into the wonders of the region but also fostered a sense of community among guests.• Staff Training:Recognizing the importance of a skilled team, I prioritized staff training. This included imparting knowledge on safety, customer service, and the unique offerings of Tanzania, ensuring staff were well-equipped to deliver exceptional experiences.• Handling Invoices:Managed the financial aspects by handling invoices, ensuring accuracy in billing and financial transparency. This meticulous approach contributed to a streamlined financial process.• Organizing Opening of the New Diving Center:Led the organization and execution of the grand opening of the new diving center. This involved meticulous planning, coordination with stakeholders, and creating a memorable event to mark this significant milestone.In summary, my tenure was characterized by a commitment to operational excellence, innovation in guest interactions, and strategic initiatives such as the introduction of evening presentations and the establishment of new booking methods. Show less

  • Manager - Dive & Recreation - - Blue Tribe Dive Center (3rd Party)

    Nov 2018 - Mar 2019

  • Scuba Dive Instructor - - Blue Trive Dive Center (3rd Party)

    Dec 2017 - Oct 2018
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  Bluedream Rihiveli

  Mar 2019 - Jan 2020

  Manager - Dive

  • Management of Diving Activities:Organize the flow of diving activities, meticulously planning schedules and ensuring a seamless underwater experience for guests, balancing safety and excitement.• Creating New Excursions:Infused creativity into the seascape by crafting novel excursions, designed to captivate guests. These bespoke adventures added a touch of uniqueness to every dive.• Billing of Guests:Navigated the financial currents by managing the billing process. Ensured transparent and accurate billing, fostering trust and satisfaction among guests seeking aquatic adventures.• Weekly Thematic Presentation:Transformed the dive center into a stage for weekly thematic presentations, providing guests with not just a dive but an immersive journey into the marine wonders of Rihiveli.• Staff Schedule and Various HR Duties:Balanced the tides of staff schedules and diverse HR responsibilities, fostering a positive work culture. • Improving DC Organization to Bluetribe Standards:Elevate the organization of the Dive Center to meet and exceed the Bluetribe standards. Implemented improvements, fostering a culture of excellence and efficiency.• Filling Tanks and General Maintenance:Engaged hands-on in the upkeep of equipment, ensuring tanks were filled and general maintenance was executed.• Developing Relations with 3rd-Party Dive Center:This strategic relationship enhanced the synergy between the dive center and the resort, offering guests a comprehensive and integrated experience. Show less

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  Constance Hotels & Resorts

  Jan 2020 - Jan 2021

  Manager - Dive & Recreation - Blue Tribe Dive Center (3rd Party)

  • Private Guide for VIP Guests:Served as a dedicated guide for VIP guests, providing exclusive and personalized diving excursions tailored to their preferences.• Management of Diving Activities:Orchestrated the seamless flow of diving activities, meticulously handling boat lists, registrations, and operational logistics.• Developing Numeric Use:Pioneered strategies to enhance the numeric utilization of the dive center. From optimizing reservations to streamlining processes, this initiative aimed to provide guests with a more accessible and efficient diving experience.• Revamp of Marketing Tools:Revitalized marketing tools to match the prestige of Bluetribe Moofushi. This involved a comprehensive overhaul of promotional materials, ensuring they resonated with the resort's status as a leader in the diving industry.• Social Media Manager:Assumed the role of Social Media Manager, crafting engaging content and managing platforms to elevate the resort's global presence. Show less

• 

  Baglioni Resort Maldives

  Jan 2021 - May 2021

  Assistant Manager - Dive & Recreation - Blue Sand Dive Center (3rd Party)

  • Developing Numeric Use:Developing strategies to enhance the numeric use of the dive center. From optimizing reservations to streamlining processes, the goal was to provide guests with a seamless and efficient booking system.• Management of Diving Activities:Orchestrated the flow of diving activities, meticulously handling boat lists, registrations, and operational logistics. This precision ensured a smooth and unforgettable experience for every guests• Underwater Photographer:Enriched the guest experience as well as use as powerful promotional tool content.• Guest Relations:Personalized interactions to prompt issue resolution and overall guest satisfaction. Displayed warmth and genuine enthusiasm when interacting with guests and internal customers. Show less

• 

  Go West Curacao

  Aug 2021 - Dec 2022

  Manager - Dive Center

  • Daily Routine Management:Managed the dive center's daily operations, staff schedules and course timelines. This orchestration ensured a seamless and enriching experience for divers and students.• Creation of New SOP:Crafting new Standard Operating Procedures (SOPs), setting the standards for safety and efficiency.• Update of Dive Center Paperwork to Online Systems:Transitioning traditional paperwork to online systems. This update streamlined processes, ensuring accessibility, accuracy, and sustainability in record-keeping.• Problem Solving:Proactive problem-solving, addressing challenges head-on. Whether it was ensuring equipment readiness or resolving unforeseen issues, my commitment to swift solutions maintained operational continuity.• Emails/Phone Bookings:Managing emails and phone bookings. Providing detailed information and coordinating schedules, this aspect of the role contributed to high customer satisfaction and efficient reservations.• Cash In/Out:Managing the cash in/out procedures in 3 different currencies. Show less

• 

  Four Seasons Hotels and Resorts

  Dec 2022 - May 2024

  Assistant Manager l Rooms Division / Dive department

  • Budgets and Products:Strategic Planning: Collaborated with the Department Head to craft annual plans and forecasts, aligning goals with the resort's strategy.Expense Management: Ensured efficient departmental budgeting, managing expenses to meet financial objectives. Provided insightful monthly expense reviews and commentary.Goal Achievement: Implemented action plans to attain products and services goals, contributing to overall revenue targets.Innovative Contributions: Actively contributed to developing the services/products catalog, proposing ideas to enhance offerings and boost revenues.• Team Management:Motivational Leadership: Cultivated a culture of continuous learning and improvement among team members, supporting the Department Trainer in creating monthly training calendars and follow-up programs.Career Development: Identified and addressed employees' needs, facilitating career development through effective coaching and training.Professional Development: Actively participated in resorts' leadership and personal development training programs.Vacation Planning: Scheduled the department's annual vacation plan, considering resort occupancy and team members' requests.• Guests Interaction:Exceptional Hospitality: Displayed warmth and genuine enthusiasm when interacting with guests and internal customers.Ownership of Concerns: Took initiative and ownership of guest concerns and requests, ensuring prompt resolution and overall guest satisfaction.Representative Role: Stepped into the Department Head's shoes in their absence, showcasing leadership and decision-making capabilities.Promotion of Services: Actively promoted resort services by staying informed about new implementations and events.VIP Handling: Reviewed daily arrivals, ensuring proper handling of VIPs, return guests, and groups. Scheduled staff accordingly for optimal coverage due to business demands. Show less

• 

  Hyatt Hotels Corporation

  Jul 2024 - now

  Guest Experience Supervisor

  ● Manage reservations, Room assignments, and billing processes using Opera Cloud and Reserve.● Resolve guest concerns promptly and effectively, ensuring a positive outcome and maintening brand reputation.● Supervise and mentor front-line staff to ensure exceptional guest service and adherence to company standards.● Oversee daily front office operations, ensuring efficient check-in and check-out processes.● Coordinate with housekeeping and maintenance departments to ensure room readiness. Show less