Jenish Thomas Daniel

Experience

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  Sutherland

  Oct 2007 - Jul 2008

  Technical Support Executive

  Work experience in Sutherland Global Services as Technical Support Executiveo Worked in Symantec Antivirus process, troubleshooting network problems and virus issues o Supporting US customers for troubleshooting Symantec productso Worked in HP process, troubleshooting system issueso Maintaining a CSAT of score of 85%o Quality tracking of calls made by new joinerso Coordinating the process by actively routing the calls to respective team memberso Training new hires with the call procedures Show less

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  McKinsey & Company

  Aug 2008 - Nov 2011

  Business Processes Specialist

  • 3.3 years work experience in McKinsey & Company as Business Presentation Specialist Grade 2, dealing with Excels, high level business client Power Point presentation and information gathering. The duties includeo Create Presentation decks from raw data (Excel, PDF, Word files etc.) and make sure they follow the McKinsey standardso Creating LoPs, Board Presentations, Data Driven charts (MS & Thinkcell), complex high-end presentations etc., under tight deadlines with high levels of accuracy & graphic quality.o Coordination of the team at instances when the job flow becomes high.o Actively helping new joiners with process related queries and helping them to assess their jobs, educating about the best practices and tips and tricks while doing the job Show less

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  Allianz

  Dec 2011 - now

  Senior Design Consultant

  Currently working with Allianz AMOS-PSS & GD as Senior Design Consultant.The duties includeo Team management and team analysiso Providing high level design consulting for Board level meetingso Coordination of the team in the absence of manager , which include monitoring of the group inbox, acknowledgement and confirmation of job requests, contacting clients to clarify any potential issues, understanding customer expectations o Report preparation of the overall team activitieso Team performance analysiso Cross-Training team members o Recipient of many Quality Awardso Create Presentation decks from raw data (Excel, PDF, Word files etc.)o Opex Yellow Belt Certified. Team member for the Opex Yellow Belt project “P-SAP” Show less

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  Allianz Technology

  Mar 2017 - now

  Senior HR Design Consultant at Allianz Technology India