David Kresh

Experience

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  Passageway Residence of Dade County

  Nov 2015 - Feb 2017

  IT Assistant

  - User management and password resets. (Adding and deleting user from AD, working with emails)- Network and security management.- Procurement, implementation and installation of new servers, PCs, monitors, etc.- Provided User level technical support for end users, computers, printers, etc.- Provided user level assistance on daily applications used, including, but not limited to, MS Word, MS Excel, MS Outlook, Adobe Acrobat, and other basic computer related issues.- Patch management, Anti-virus reports, Server Audit reports, operation logs.- Trained new staff on Electronic Health Record system. Show less

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  Archimedean Academy

  Apr 2017 - Feb 2018

  IT Assistant

  - Troubleshoot network printers on Mac OS and windows 8 Virtual Machines- Troubleshooting student laptops - Management of switches and Vlan tagging- Troubleshoot connectivity of computers to projector- Add static IP address in Pfsense firewall- Run cat5 cables through ceilings and walls

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  Samsung Electronics Latinoamerica

  Mar 2018 - Jul 2019

  Desktop Support Engineer

  Conducted regular hardware maintenance, including RAM upgrades and component replacements.Orchestrated a successful hardware refresh initiative, improving overall system performance by 50%.Create and set up VMs as needed for new systems. Software installations and license tracking and support. Security software installation, troubleshoot with external support teamProvide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Configured and troubleshooted network connectivity issues, including wired and wireless setups.Provided specialized support for VPN configurations and remote access solutions. CCTV/ Access control system admin. Microsoft Active Directory user support (Web console) Manage AD, create, and apply group policies as needed. Migrating Windows PC to new domain. Show less

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  Amadeus

  Jul 2019 - Mar 2020

  Desktop Support Technician

  Resolved hardware and software issues promptly, achieving a 25% reduction in average resolution time.Successfully resolved battery swelling resulting in improved overall system reliability.Ensured seamless software integration, contributing to enhanced user productivity.Maintained a high level of accuracy and completeness in ticket documentation.Provided remote assistance to end-users, resolving issues efficiently.Utilized remote access tools to troubleshoot and configure user devices.Collaborated with IT teams for seamless integration of new technologies and systems.Participated in cross-functional teams to address complex technical challenges.Prioritized a user-centric approach, providing excellent customer service.Configuring and managing iPhones and iPads for business use. Show less

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  Zumex Group

  Mar 2020 - Apr 2021

  Information Technology Manager

  Successfully managed and executed IT projects from initiation to completion, consistently meeting or exceeding project goals.Negotiated and managed contracts with IT vendors, achieving 40% cost reduction for company.Established and maintained strong relationships with key technology vendors.Implemented account recovery processes, allowing users to regain access to their accounts securely.Managed telco providers (fiber & mobile) Prioritized end-user experience in the development and implementation of IT solutions, leading to a 90% increase in user satisfaction. Show less

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  Samsung SDS America

  Aug 2021 - Nov 2023

  IT System Specialist

  Proven experience and results project managing IT and network infrastructure support for global and multinational businesses with over $1 Billion sales revenue. Manages all daily activities including monitoring, maintenance, reporting, and problem resolution for the IT Department and systems. Provides technical support in a professional manner to users by researching and answering questions; troubleshooting problems; maintaining server and workstation performance. Assists in implementation of additions, deletions, and major modifications to the supporting infrastructure.Provides answers to users by identifying problems, researching answers, and guiding client through corrective steps.Ensured compliance with industry standards and regulations related to cybersecurity and internal policy. Show less

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  Motorola Solutions

  Jan 2024 - now

  Network Engineer - Vislink