Mritunjay Singh

Experience

• 

  Infosys

  Aug 2011 - May 2014

  Senior Systems Engineer

  > Zain, Bahrain (Telecom) Mobile Application Development• Developed end to end functionality of Zain Application on iOS platform giving customers a unified view of various services offered by client like Bill payment, Balance enquiry, credit limit, VAS, etc.• Single Point of Contact for implementing Quality Assurance plan & conducting root cause analysis• Designed & Implemented the Graphical User Interface to balance the UI and performance levels• Led the team of 5 members involved in the development process and generated business of INR 10 million by developing pilot project• Awarded Bravo Applause award for implementation of various critical tasks in the project> ICICI iMobile Application Development• Designed online ticketing features for ICICI App like bus ticket, air ticket, movie ticket, etc.• Performed Feasibility Analysis & Gap Analysis for customized business requirements of client• Coordinated meetings for quality check and eliminating bottlenecks in the development process• Direct Interaction with client for viability check of application with Third Party Vendors• Achieved 32% reduction in the operating time by optimising the code base Show less

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  Tata Consultancy Services

  Apr 2015 - May 2015

  Global Consulting Practice - Summer Intern

  > End to End SLA Management via SIAM• Designed framework to evaluate availability of key IT systems/ business for efficient manufacturing in case of multi supplier environment using Service Integration and Management• Developed portal for the process asset repository, related to Service Integration and Management • Conceptualized Business Level Agreement (BLA) in case of multiple vendor sourcing requirements detailing impact of IT system availability on manufacturing operations• Formulated the availability functions to deduce average, peak and barely acceptable performance levels Show less

• 

  Cognizant

  Apr 2016 - Nov 2019

  Senior Analyst - Biz Development

  > Product Management - SET website- Managed product lifecycle of BFS SET website to decrease response time of the RFPs by 30%and to increase revenue by 20%- Performed user research, evangelized the product vision and strategy, created customerjourney mapping, built a product roadmap and measured KPIs and product metrics- Translated product strategy into detailed PRDs and created wireframes for product designand prototype construction thus improving customer acquisition by 15%> Business Intelligence Analysis- Performed statistical analysis on 300+ BFS accounts to draw insights and recognize revenueadvancement opportunities- Increased performance efficiency by automating process of key insights creation fromTaxonomy of projects improving workflow time by 50%- Improved decision-making turnaround time by 70% by creating a Taxonomy dashboard>Strategic Engagements & Transformation Proposal Management (Portfolio size - $150Mn+)- Spearheaded end to end Business development activities for strategic BFS clients across North America to acquire business of over $150 million- Executive Leadership Support for Quarterly Business Reviews & Investor Relations to project account level competencies/ innovation scale and Transformation opportunities- Liaised with delivery and sales teams across geographies for proactive/ reactive proposals for existing and new clients- Leading Analyst relationship activities with Everest, ISG, HFS, etc. to highlight capabilities/ key success stories/ PoV helping in strong brand positioning of Cognizant within the industry Show less

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  Decimal Technologies

  Nov 2019 - Jun 2020

  Program Manager

  - Managed delivery of android application for Lead Management, Loan Origination andCollections module ensuring infusion of digital components for faster TAT- Drafted end-to-end project plan to track milestones, prepared FSDs and journey flow wiresfor individual and corporate customer onboarding

• 

  YES BANK

  Jun 2020 - Apr 2023

  Spearheaded a team of xx resources to deliver mobile banking transformation project fromground up, addressing customer's financial needs and focusing on enriching customerexperience Designed an innovative and personalized loan in seconds STP journey generating revenuegreater than INR xx crore/month

  • Vice President

    Apr 2022 - Apr 2023

  • Assistant Vice President

    Jun 2020 - May 2022
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  ICICIdirect

  Apr 2023 - now

  Lead Product Manager

  Working on a comprehensive product roadmap for Multipie - a social investing community platform, focusing on enhancing customer value and driving overall growth