Tyran Powell

Experience

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  VW Strijdom Park

  Oct 2006 - Feb 2010

  Technician

  Automotive Technician and Service Advisor

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  Fury Toyota

  Mar 2010 - Jun 2012

  Service Advisor

  Customer facing Service Advisor o Ensure great customer service in line with Toyota global standards o Supervising and monitoring a team of 15 technicianso Promoting value added services where necessary

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  CMH TOYOTA MELROSE ARCH JOHANNESBURG

  Jun 2012 - Sept 2013

  Master Service Advisor

  Customer facing Master Service Advisor o Ensure great customer service in line with Toyota global standards o Supervising and monitoring a team of 15 technicianso Promoting value added services where necessary.o Managing CSI reports and workshop progress reports

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  Western Automobile Center

  Oct 2013 - Feb 2014

  Service Manager

  Expatriate manager with overall P&L responsibility and managing a team of 13 technicians ranging from junior to senior level across various makes such as Toyota, Nissan, Mitsubishi, and Hondao Leading workshop staff to ensure quick turn around time in the workshopo Coaching technicians on reducing the use of consumables and labor saving techniques o Ensuring customer satisfaction service from the reception to delivery and follow up calls o Quality control: Inspect vehicles after they have been serviced or repaired Show less

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  Al-Mansur Automotive Company (MAC) Ghana ltd

  Mar 2014 - Feb 2015

  Automotive Service Manager

  Service Manager with starting up dealership experience. - Leading workshop staff to ensure quick turn around time in the workshop- Promote new and repeat client businesses- Handling customer needs and complaints in accordance with internal dealership policy and ensure the highest Customer Service Index (CSI)- Following up with clients to receive feedback on the services received andautomotive parts ordered and resolving any related issues.- Coaching technicians on reducing the use of consumables and labour saving techniques- Ensuring great customer satisfaction service from the reception to delivery and follow up calls- Quality control: Inspect vehicles after they have been serviced or repaired- Handling warranty claims & rejections between customers and GM South Africa.-Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers Show less

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  MSX International

  Mar 2015 - Aug 2020

  Oversee the implementation and effectiveness of various After-Sales programswithin Australia.Project Manage the deployment of Auto eVHC System in Australia and implement the system in the dealerships to enhance customer satisfaction and retention.Development and the implementation of Volkswagen Service Express Program-Volkswagen Service Express program is designed around improving customer satisfaction by having the vehicles serviced in under an hour, which also improves the dealership after-sales department efficiency.- Install the program across 50+ Volkswagen Dealerships across Australia. Show less Ford Quality Care & Quick Service Coordinator - Asia PacificOversee the implementation and effectiveness of the Quality Care & Quick Service after-sales programs within all selected markets in Asia Pacific.Provide support and feedback to other programs and/or team members as required e.g. Quick Service, Warranty Solutions, Quick Lane, Bodyshop Quality Care, etc.Support selected markets through regular visits to client businesses, assessing their after-sales service departments and monitoring progress (including country visit reports which show a current state analysis as well as list any action items for future attention).Analysing dealer policies, services and performance under the company's Ford Quality Care Program.Development of the Ford Guest Experience program for the Asia Pacific region.- The Ford Guest Experience program is designed to treat customers as guests in ourhome.- Create and develop all after-sales material required for training and mentoring the staffwho provide services to customers. The implementation material includes booking in scripts for callcentre staff, scripts for Service Advisors, policies and procedures manuals for ServiceManagers.Project Manage the deployment and implament the of Auto eVHC System across Asia Pacific. Show less

  • Aftersales Consulting Manager

    Sept 2018 - Aug 2020

  • Project Coordinator - Aftersales Consulting Manager

    Mar 2015 - Aug 2018
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  Poyser Motor Group

  Aug 2020 - now

  Service Manager

  Mercedes Benz, Volkswagen, Holden, GMSV & GWM Service Manager | Automotive Service Operations | Customer Satisfaction | Team LeadershipCurrently serving as a Service Manager at Poyser Motor Group for leading automotive brands, including Volkswagen, Holden, GM Specialty Vehicles, Haval, and Great Wall Motors. Drive exceptional service department operations, ensuring the highest levels of customer satisfaction across multiple brands.Lead and inspire a skilled team of technicians, service advisors, and support staff, fostering a collaborative work environment and encouraging professional development.Develop and implement comprehensive service department policies, procedures, and standards, ensuring compliance with manufacturer guidelines and safety protocols for all brands.Optimize service schedules and efficiently allocate work to technicians, maximizing resource utilization and achieving service efficiency goals.Deliver outstanding customer service, promptly addressing customer concerns, resolving complaints, and building enduring relationships across all brand portfolios.Uphold a customer-centric approach, resulting in consistently high levels of customer satisfaction and strong brand loyalty across all brands.Monitor and analyze key performance indicators (KPIs) for each brand, implementing strategic initiatives to enhance profitability, control costs, and drive revenue growth.Collaborate closely with cross-functional teams, including sales and parts departments, to streamline processes, ensure seamless service delivery, and enhance customer experiences for all brands.Stay at the forefront of product knowledge and service-related updates through regular attendance at manufacturer meetings and training sessions across Volkswagen, Holden, GMSV, Haval, & GWM.Leverage advanced service management software and computer systems to monitor and enhance performance. Show less