Delvin Doeman

Experience

• 

  Cable & Wireless

  Jan 2008 - Jan 2010

  HOD Regional Call Centres

  Accountable for the performance of the LIME call centre serving 9 Islands in the Eastern Caribbean.Direct Management for a team of 15 managers.Create strategy to ensure that the performance of the call centre is in line with business objectives.Manage Regional project to consolidate calls from the Windward and Leeward Lime Call Centres formerly in Barbados and Anguilla into one centre located in St Lucia

• 

  Clear Vision Teleservice

  Jan 2011 - now

  Provide strategic direction in the area of Call Centre development, growth and customer retention. I was responsible for acquisition of New Clients, the maintenance of good relationship between Clearvision and Clients and ensuring the highest quality of customer service.

  • Company Director

    Jan 2011 - now

  • Director

    Jan 2011 - Jan 2011
• 

  Heart Trust National Training Agency

  Jul 2013 - Sept 2014

  Programme Coordinator- BPO

  Responsible for the strategy and implementation of the island wide BPO/ Call Centre training program within Heart Trust.

• 

  Vistaprint

  Sept 2013 - Feb 2014

  Manager 11 Care Operations

  Responsibilities include planning, budgeting and Management of the Call Centre Operation.Direct Management for 5 Managers, 20 Supervisors and 300 Agents

• 

  Sutherland Global Services

  Sept 2014 - now

  Manager Facilities

  Facilities building, expansion and managementCreating and managing budgetsManaging projects