Jay Rudas

Experience

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  Relampago EC

  Mar 2015 - Dec 2017

  Creative Art Director

  • Wrote music reviews, interviews, and feature articles for various publications/websites• Conducted in-depth research on musicians, bands, genres, and trends to produce high-quality content• Developed a unique voice and perspective on music that resonates with readers• Collaborated with editors, photographers, and other contributors to create cohesive content• Maintained a strong social media presence and engaged with readers/fans on various platforms• Attended concerts, festivals, and other music events to report on performances and capture the atmosphere• Conducted interviews with musicians, producers, and industry professionals to gain insights into the creative process and the business of music• Stayed up-to-date on the latest developments in the music industry and shared relevant news and opinions with readers/fans• Edited and proofread content to ensure accuracy, clarity, and consistency• Used SEO and other digital marketing strategies to increase traffic and visibility for publications/websites Show less

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  Ovio Inc.

  Jan 2017 - May 2018

  Sales Representative

  • Represented Bell Canada as a Third-Party sales representative.• Met with clients and businesses on a daily basis to discuss possible interest in Bell Canada products and services.• Attended daily work direction meetings and followed through on daily plans.• Participated in weekly seminars to stay up-to-date with company policies and initiatives.Completed data entry in accordance with daily operations and tasks

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  MLSE (Maple Leaf Sports & Entertainment Partnership)

  Apr 2017 - Feb 2019

  Hospitality Specialist

  • Instruct and direct staff in preparing accurate orders for guests attending events.• Expedite orders and guest requests to the appropriate staff or management personnel.• Mediate customer complaints and offer resolutions which are best for both the guest as well as the company.• Provide coverage for Event Lead when necessary, ensuring operations are consistent.• Communicate with Upper Management in terms of hospitality efficiency.• Ensure staff are offering excellent services to customers and are following Company Policy and work direction from Management. Show less

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  Booking.com

  Feb 2019 - Jan 2023

  Senior Customer Service Representative

  • Liaises between guests and partner agencies to resolve advanced issues via telephone and email.• Assists guests in travel bookings such as: cancellations, modifications, confirmations of reservations, special requests, and complaints.• Provides accurate, valid, and complete information by using company-specific software, tools, methods, and processes.• Ensures a superior customer service and a positive guest experience to all individuals who utilize Booking.com whether as a guest or partner.• Advises partners in dealing with site issues or management issues related to guest concerns. • Supports company goals through teamwork, peer learning, and feedback. • Works efficiently in a fast-paced environment with tight deadlines.• Transcribes details relating to all communication between guests and partners in order to maintain consistency. Show less

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  CBV Collection Services Ltd.

  Jan 2023 - Nov 2024

  Accounts Receivable Specialist

  •Successfully collected overdue debts from customers while maintaining a high level of professionalism and customer service.•Developed and maintained strong relationships with customers to facilitate timely debt repayment and reduce the risk of default.•Utilized a variety of communication channels, including phone calls and written correspondence, to negotiate payment plans and resolve disputes.• Consistently met or exceeded monthly collection targets, demonstrating a strong understanding of debt collection best practices and procedures.• Maintained accurate and up-to-date records of all debt collection activities, ensuring compliance with regulatory requirements and internal policies. Show less

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  Financial Debt Recovery Limited (FDR)

  Dec 2024 - Mar 2025

  Accounts Receivable Specialist

  Managed a high-volume portfolio of delinquent accounts, consistently exceeding monthly recovery targets while maintaining professional and ethical collection practices.Specialized in complex debt resolution, including hardship negotiations, payment plan structuring, and escalated customer disputes, leading to a 25% increase in successful settlements.Provided peer coaching and support, contributing to a more knowledgeable and effective team, and informally mentoring new hires on best practices and compliance protocols.Utilized data-driven strategies to prioritize accounts and improve collection outcomes, including skip tracing techniques and CRM system optimization. Show less

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  Total Credit Recovery Limited

  Mar 2025 - now

  Customer Account Manager

  •Designed and implemented a comprehensive training program for new and existing debt collectors, improving compliance, negotiation skills, and customer service standards.•Trained and mentored staff members, resulting in increased collector efficiency, reduced complaint rates, and enhanced recovery performance.•Collaborated with compliance and management teams to ensure all training materials met provincial debt collection regulations, maintaining organizational integrity and minimizing risk.•Continuously evaluated and updated training content based on KPIs. feedback, and regulatory changes, ensuring the program remained effective and relevant.•Successfully collected overdue debts from customers while maintaining a high level of professionalism and customer service.•Developed and maintained strong relationships with customers to facilitate timely debt repayment and reduce the risk of default. Show less