Yash Pendyala

Experience

• 

  Inorbit Malls (India) Pvt. Ltd.

  Feb 2004 - Nov 2010

  Assistant Manager-Operations
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  Phoenix MarketCity

  Nov 2010 - May 2012

  Manager-Operations
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  LotusPi Mall Advisory, Aashima Mall

  May 2012 - Dec 2012

  Senior Manager-Operations
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  Beyond Squarefeet™ Advisory Pvt. Ltd.

  Dec 2012 - Dec 2015

  Center Manager

  Projects Handled: • HBN Town Center, Lakefront Mall and Millennium Mall as Center Manager | Ado Bayero Mall, Kano, Nigeria as Center Manager• | RP Mall, Kollam as Head-Operations • Prepared Mall Annual Operational Budget, Mall Non-Lease Income Budget, marketing strategies and handled Food Court management module, client management & Waste and Energy Management• Generated marketing plan for hiring & letting of kiosks, carts, promotional spaces, display & signage walls/spots/locations and dealt with disaster and crisis management• Crafted SOPs, policies & procedures and operated mall management software• Established & maintained facility management, implemented departmental policies, goals, objectives & procedures and drafted Lease Rent Collection formats Show less

• 

  Star Shopping Centres Pvt Ltd

  Dec 2015 - Sept 2016

  General Manager, Pink Square Mall

  • Headed the team of Mall, Food Court Team, Facilities, Operations, Finance & Accounts, Marketing, Leasing, Event & Promotion • Prepared business plan, partook in preparing the annual budget of the mall & food court to achieve assigned targets & profits and cut costs • Crafted plans to meet rental revenue & cash flow, optimally utilized funds for budgeted CAM, CAPEX, monitored daily income, recoveries, arrears & expenses, partook in mall’s space selling, marketing and ensured effective & quality usages of BTL and Signage Spaces• Finalized deals with Westside, Max, Kanha Restaurant, Reeva, Jeance, White Candle Spa, Flying Machine, Subway, etc. • Liaised with government officials of different departments to get timely project approvals, post mall operation approvals, generated guest relations & PR with mall partners for proper co-ordination• Conducted market research, SWOT analysis, SOP development, audits, resource hiring, training & appraisal, employee welfare programs and ensured client & stakeholder satisfaction • Handled House-keeping & Horticulture, Fire -Safety & Security, Parking Management and Administration teams towards the profitable and smooth running of the mallHighlights:• Increased Mall Occupancy from 45% to 85% in 6 months Show less

• 

  Pioneer Property Zone Services (ICS Realty Group)

  Sept 2016 - Nov 2017

  Center Director

  • Crafted, assessed and readjusted financial budgets, systems and processes and conducted performance against budget analysis • Enabled EBIDTA achievement through overall gross profit achievement and controlling top line & bottom-line targets • Responsible for Accounts Receivables from retailers, achieving target count of shoppers, mentoring team members, managing clients, allocating work and preparing marketing strategies & event calendar • Estimated & controlled variances in budgets, CAM costs in line with the annual targets• Facilitated the replacement of non-performing brands with new ones and brought down the negative feedback to less than 15%• Conducted audits including legal, internal, process audits, etc. and oversaw legal adherence of tenants in malls• Addressed demands of tenants, strived to remove the root causes of the complaints and resolved their requests within the legal and contractual obligations• Established & maintained long term beneficial relationships with all the existing tenants and retail groups to enhance & safeguard future business opportunities Show less

• 

  Horizon Pvt Ltd

  Dec 2017 - now

  Center Director

  • Driving the profit & loss of the mall by providing quality services & top-notch facilities to High Net-worth Individual customers and ensuring customer delight • Leading innovative marketing, design & aesthetics that match the requirements & expectations of luxury customers• Devising financial strategies, implementing safety standards and executing the annual marketing calendar to significantly enhance the HNI consumption• Dealing & finalizing procedures & policies concerning parking, housekeeping, systems and equipment such as HVAC, escalator, elevator, etc. • Generating & maximizing revenue by facilitating optimum occupancy and attracting the accurate consumer groups • Overseeing leasing processes, handling engineering & equipment-related issues and supervising safety measures before opening a store or mall Show less