Mukesh Kumar Soni

Experience

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  ZTE

  Jun 2007 - Jul 2009

  BSS Engg

  • Testing for ZTE 3GCN Network elements (MSCe and MGW) in Reliance Lab and involving in testing all the Acceptances Test cases according to the Requirements of the customer.• Version Loading for the MSCe and MGW according to the ZTE process and also I can individually do Up gradation in the ZTE 3GCN Switch.• Commissioning the MSCe and MGW and do Acceptance Test according to the Customer Requirements.• Commissioning & integration of the BSS systems, adding upgrade patch of BSS systems.• Maintenance & Trouble-shooting of BSS 2000-1x & IS 95A and 3G RAN equipment. • Providing online solution to the customers. • Handling AT of the system.• Able to analyze traffic reports & suggest proactive measures.• Responsible for maintenance of BSS-B, OMM.• Co-ordination with roaming Partners, third party for resolve networking issues. Show less

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  Nokia Siemens Networks

  Jun 2009 - Jan 2011

  Switch Engg

  • Working as GNSC FM Engineer for Operation, Maintenance & Fault Management of Vodafone India-NGN Long Distance (NLD/ILD) project.• Hands on Experience in Siemens Softswitch N9200 (hiE) Surpass, MGW (hiG-1200, 1800). • Trouble shooting 1st level & 2nd level problems, Configuration of Switch.• Ensuring maintenance of complete network, inclusive of performance monitoring, day to day network operations (NLD/ILD) from Global Network Operation Centre (GNOC)

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  TATA Communications Ltd. (fka VSNL)

  Jan 2011 - Mar 2017

  Asst Manager

  Job Profile:• Working as Assistant Manager in Enterprise L3 NOC.• Provided support to Enterprise customers (Cisco WebEx, Microsoft, GM, HCL, Infosys, Wipro, Tech Mahindra etc.) support for Enterprise business.• Trouble shooting for Enterprise Customers (Cisco WebEx, Microsoft, GM, HCL, Infosys, Wipro, Tech Mahindra etc.) ITFS/TFS/LNS calling and normal International calling issue, international connectivity of TATA with other international carriers and responsible for international equipment connectivity’s.• Issue related with transmission connectivity and IB/OB calling issue with international and national carriers.• Coordinate with international/national carrier for resolve the IB/OB calling issue and get issue resolve.• Coordinate with performance management team for batter route of IB/OB call routing.• Coordinate with equipment provided vendors for maintains of TATA international equipment.• Responsible to provide raw data to upper management to provide team performance.• Responsible to provide network related data for customer satisfaction or presentation purpose.• Responsible to provide on Job training to newly join team member or CFTs.• Responsible to provide 24x7 service from EVNOC/L3NOC.• Responsible to handle ticket response time and ticket count on bucket.• Responsible to control the RR/RE/MTTC and MTTR of group ticket.• Responsible to improve the team performance and enhance the skillset. • Responsible to prepare solution document of ongoing issue and provide information to team members.• Responsible to handle escalated case from international customer and suppliers. • Working as volunteer with CSR (Corporate Social Responsibility) team of TATA.Protocol, Tool and Certification Knowledge• Protocol- SS7, SIGTRAN, SIP, H323, RTP, ISDN• Tool- RTDAS, Route server, Remedy, Citrix, Cramer.• Certification – ITIL (Foundation), Prince2 Foundation, Prince2 Practitioner, Show less

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  Infosys Limited

  Mar 2017 - now

  Technical Consultant Project Lead

  Managing Network Voice Infrastructure of US based companies. Transition Manager for complex IT infrastructure to infosys process structure.