Jennifer Beck

Experience

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  2001 Cuts

  Jan 2001 - Apr 2005

  Cosmetologist

  Salon Manager, Receptionist 1/01 to 4/05Other roles/positions: Junior Stylist, 07/03 to 04/05Licensed cosmetologist with 4 years experience in styling, training and management. Ability to successfully develop and implement special sales promotions. Strong customer service, purchasing and inventory background. Introduced training programs that enhanced employee performance and helped build a motivated workforce.• Operate salon under corporate policies, hire and train employees, handle payroll and manage purchasing and inventory • Handle and address customer service problems • Initiated money-back guarantee program for four local stores, which increased monthly sales• Started as receptionist, and promoted to manager after one year• Handled purchasing, inventory, cutting, coloring, perming and styling for major department store chain salon Show less

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  Albertsons

  Jun 2005 - Nov 2011

  Front Office Supervisor

  Promoted to manager position to recruit, train and supervise 15+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. • Manage front-end operations to ensure friendly and efficient transactions at checkout• Passed two “secret shopper” visits with 100% scores.• Developed and successfully executed a daily plan to ensure productivity of employees according to shifts.

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  Electronic Data Systems

  Mar 2006 - Dec 2007

  Call Center Representative

  • Determine requirements by working with customers• Answer inquiries by clarifying requested information through research • Problem resolution• Implementing solutions for escalated situations for unresolved problems• Sell additional services by recognizing opportunities to upsell accounts• Maintain call center database by entering information

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  Star Pharmacy

  Aug 2012 - Oct 2015

  Certified Pharmacy Technician

  Accurately and efficiently prepared prescription orders by entering patient and order information into the pharmacy system. Assisted the pharmacist with patient care, inventory and product reorders. • Processing and submitting insurance claims• Providing quality customer service to patients and other healthcare providers• Verifying prescription information and dosage

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  Blue Cross of Idaho

  Nov 2015 - Jun 2016

  Medical Case Manager
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  PacificSource Health Plans

  Sept 2016 - Jul 2018

  Customer Service representative for Medicare and Medicaid

  Manage communication with both providers and members about health care coverage, including claims, authorizations and resolutions to complaints and appeals.

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  Saint Alphonsus

  Oct 2018 - now

  Payer Authorization Specialist
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  Fidelity Plumbing LLC

  Sept 2020 - now

  Office Manager