Malini Naicker

Experience

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  ALEXANDER FORBES

  Aug 2000 - Sept 2007

  OFFICE MANAGER – NEW BUSINESS AND MARKETING

  ALEXANDER FORBES: 2000-2007Alexander Forbes is a leading provider of financial and risk services internationally.OFFICE MANAGER – NEW BUSINESS AND MARKETINGMAIN RESPONSIBILITESResponsible for the overall managing of 22 staff members in the New Business department. The roles ranged from Marketing Assistants, Personal Assistants to Financial Planning Assistants. Responsibilities included ensuring adherence to correct standards of output as outlined in procedure manuals and auditing of the Client Relations Management system called Quintus. ACHIEVEMENTS• Introduced new procedures and processes (including manual) which ensured that the Marketing Assistants operated at an optimal level• Instituted a performance management system which resulted in the upgrading of skills levels amongst staff• Project led the implementation and training of staff in Quintus Customer Relations Management system which tracked client investment transactions; enabling speedy response to client queries as well as error free processing of client transactions.• Re-engineered the Admin business processes and subsequently established new admin unit to speed up the processing of client transactions thus leaving Marketing Assistants to focus on client relations. Show less

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  Resolve Encounter Consulting

  Oct 2007 - Aug 2010

  Operations Manager

  OPERATIONS MANAGER AT RESOLVE ENCOUNTER CONSULTING 2007-2010MAIN RESPONSIBILITESResponsible for the Operational Planning, implementation and financial management of projects undertaken by Encounter. Additional responsibilities include management of HR issues and the office management team.ACHIEVEMENTS• Re-organised the allocation of staff resources to support each of the three main services offerings, viz. Coaching, Assessments and Training.• Introduced and implemented a new billing procedure to ensure that every client was billed accurately. This reduced invoice queries to zero.• Project managed the setting up of a National database of more than 100 professional executive coaches nationally.• Team Leader in the successful implementation of the OZ business system which integrated the finance and billing systems• Provided leadership to Resolve Encounter Consulting for one year whilst the company was between MD’s Show less

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  CCS LOGISTICS

  May 2011 - now

  Admin Manager

  FINANCIAL, ADMIN AND HR MANAGER AT COMMERCIAL COLD STORAGE 2011-PresentMAIN RESPONSIBILITESThe co-ordination of all Administrative functions of the operations at branch levelACHIEVEMENTS• Re-organised the allocation of staff resources to support the different areas of the business, viz Debtors, Creditors and Operations• Introduced and implemented a new billing procedure to ensure that every client was billed accurately. This reduced invoice queries to zero• Managed to in a short time reduce debtors days dramatically as I was able to recover long outstanding payment• Management reports submitted to HR office were error free and reflected correct data Show less

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  CCS LOGISTICS (PTY) LTD

  May 2011 - now

  Admin Manager - Gauteng Region

   Commercial Cold Storage – Finance, Administration and HR Manager23 May 2011 to presentFinancial Management Compilation and Administration of Operational Budgets and Management AccountsAdministration Proactively manage Debtors, Invoicing, Statements and Customer QueriesFully responsible for Purchasing for regionManage Bond Book Documentation, Customer Orders and Stock RecordsManage recording and reporting of hours worked in respect of salaries and wagesPeople ManagementManage Employee Performance, Training and Development and Industrial RelationsKey areas of responsibility• Manage Outputs of Finance/Admin Staff• Monthly Financial Reporting/Budgeting/Forecast/Year End Audits• Management of Procurements • Management of Customer Rates • Management of Creditors/Debtors• Information Technology Management• Cashbook and Customer debt management• Monthly VIP reports• Day to day running of Admin Department/Operational procedures• Monthly salary schedules for submission• Fixed Assets/Capex (Processing & Approvals) on Sharepoint• Leave Control• General Admin Duties• Management of Human Resources for all branch Show less

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  Commercial Cold Storage

  May 2011 - now

  Admin Manager - Gauteng Region

  Financial Management Compilation and Administration of Operational Budgets and Management AccountsAdministration Proactively manage Debtors, Invoicing, Statements and Customer QueriesManage Bond Book Documentation, Customer Orders and Stock RecordsManage recording and reporting of hours worked in respect of salaries and wagesPeople ManagementManage Employee Performance, Training and Development and Industrial RelationsKey areas of responsibility• Manage Outputs of Finance/Admin Staff• Monthly Financial Reporting/Budgeting/Forecast/Year End Audits• Management of Procurements • Management of Customer Rates • Management of Creditors/Debtors• Information Technology Management• Cashbook and Customer debt management• Monthly VIP reports• Day to day running of Admin Department/Operational procedures• Monthly salary schedules for submission• Fixed Assets/Capex (Processing & Approvals) on Sharepoint• Leave Control• General Admin Duties• Management of Human Resources for the branch Show less