Andrey Volkov

Experience

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  Demos

  Sept 2002 - Sept 2004

  Senior Specialist in Software Development

  Organize and planning new activities for development of information systems;Software design and development;Software systems implementation based on IBM solutions;Project managing.

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  I-Teco

  Sept 2004 - Aug 2005

  Project Manager

  Lead the project of migration and testing bank core computer system;Prepare official conclusion of hardware configuration and software based on the test results (data analysis);Prepare test plans and other project documentation;Work flow system implementation;Lead project of supplying software and hardware systems.

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  IT Energy

  Aug 2005 - Sept 2008

  Head of Service Management Department

  Design and implementation of IT service management system, supporting ITIL/ITS-CMMI processes;Quality system development (ISO 9001, 20000, Six-sigma);Introducing new services, product management and strategy analysis;Software analysis and design;Business process analysis and reengineering;Manage department of 5 people.

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  MTS Group

  Sept 2008 - May 2009

  Head of Service Management and Quality of Service Group

  Quality control of telecommunication services;Incidents monitoring, escalation; problem and release management;Design and development Service Level Agreements (SLA);Design quality metrics based on ITU-T standard;Contracts negotiation with service provider’s agents from Europe;Manage group of 6 people.

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  PricewaterhouseCoopers

  May 2010 - Jun 2013

  Manager Management Consulting

  • Took ownership of strategic engagements for large holdings, Banks and government agencies.• Development of IT strategy for Banks and industrial Holdings.• Analysis, maturity assessment and effectiveness improvement of IT functions and operational performance: cost efficiency improvement, IT architecture and IT infrastructure, projects portfolio management, release, incident and change management processes etc.• Building sustain customer relationships. Understand business needs, design and present proposals and capability statements to customer executives. Show less

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  NetCracker

  Aug 2013 - Oct 2014

  Head of process engineering group

  • Manage internal project to prepare company business processes for the formal CMMI Maturity Level 5 Certification.• Providing expertise of software development and testing processes, data engineering and analysis.• Validate and reengineering solutions delivery and development processes across the Company.• Integrate corporate business processes with newly owned Company based in India.

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  Oracle

  Oct 2014 - now

  Senior Principal Technical Account Manager / Presale lead

  • Leadership of presale operations ensuring successful sales and build an effective IT solutions within complex customer environment. Act as a trusted advisor for customer executives to fulfill IT strategic initiatives and resolving current issues with technologies.• Management of advanced customer services delivery to support and consult key customers on Oracle solutions performance and stability in complex production environment.• Positioning and solutioning of Oracle on-premise and @cloud products and services.• Managing resources around Oracle global to resolve critical customer problems.• Taking responsibility to develop areas of advances expertise of Oracle cloud, big data and intelligent operations, involving AI, ML and data analytics. Show less