Tricia Hanna

Experience

• 

  Hershey Entertainment & Resorts

  Apr 2005 - Dec 2012

  Ride Operations Supervisor

  - Responsible for the hiring, training, and retention of Ride Operations hourly team members - Oversee safe ride operations in Hersheypark- Respond to ride closures and guest service calls; mitigate guest concerns

• 

  Penn National Gaming and Hollywood Casinos

  Nov 2011 - Feb 2016

  Marketing Manager

  - Develop, implement, and execute on-site casino Marketing promotions and events. - Develop e-Marketing campaigns, including the maintenance of property social media accounts, email Marketing program, and website.- Collaborate on property advertising initiatives, including print, television, radio, and online advertising. Communicate with outside advertising agency on promotional and advertising campaigns.- Assist in the planning and execution of public relations and community outreach activities. Help develop advertising and collateral for community and civic campaigns, including charity involvement.- Represent casino on various community civic and social organizations and work as liaison between these organizations and casino to promote a complete regional entertainment experience.- Oversee tours and groups arrivals. Show less

• 

  Hershey Entertainment & Resorts Company

  Feb 2016 - now

  • Manager of Attractions

    Oct 2024 - now

  • Corporate Communications Manager

    Jan 2023 - Oct 2024

  • Area Manager, Attractions Training and Performance (Hersheypark)

    Oct 2019 - Jan 2023

  • Guest Engagement Area Manager

    Dec 2017 - Oct 2019

  • Ride Operations Area Manager

    Feb 2016 - Dec 2017