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Cynthia Yoho

Cynthia Yoho

Workforce Specialist

Followers of Cynthia Yoho282 followers
location of Cynthia YohoCoolville, Ohio, United States

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  • Timeline

  • About me

    Manager, Global Workforce Controls

  • Education

    • Hocking College

      2007 - 2009
      Occupational certificate Massage Therapy/Therapeutic Massage

    • Marietta College

      1990 - 1994
      Bachelor's degree PSYCHOLOGY

  • Experience

    • Tata Business Support Services Limited

      Nov 1999 - Oct 2011
      Workforce Specialist

      Real-time adherence for multiple clients * scheduling all training/off phone activities * shift bids * active agent rosters * attrition reports * daily/monthly static reports, by line of business and agent activity.

    • Family Dollar

      Jan 2012 - Jan 2013
      Assistant Manager

      Opening and closing duties, manager on duty.

    • Working Solutions

      Apr 2013 - Jul 2022

      Management of 12 employees/contractors. KPI Management of multiple programs, currently 9.Staffing compliance, and reporting.Training/development of team for cross utilization of all programs.

      • Real-Time Adherence Analyst

        Aug 2021 - Jul 2022

      • Program Assistant

        Jul 2019 - Aug 2021

      • COM Manager

        Apr 2013 - Jul 2019

    • Egencia

      Jul 2022 - now
      Manager. Global Workforce Controls

  • Licenses & Certifications

    • Massage Therapy

      Ohio Medical Board
      Oct 2009