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Afsara Tanha

Afsara Tanha

Customer Service Specialist

Followers of Afsara Tanha155 followers
location of Afsara TanhaWinnipeg, Manitoba, Canada

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  • Timeline

  • About me

    My expertise lies in resolving customer issues swiftly while maintaining a compassionate tone, ensuring that every interaction ends positively.

  • Education

    • Mirpur Cantonment Public College

      2015 - 2017
      Higher Secondary Certificate, Business Business/Commerce, General GPA 5.00

      Completed 12 grade in business studies (Commerce)

    • Government Coronation Girl’s School

      2008 - 2015
      Secondary School Certficate , Business GPA 5.00

      Completed school (grade 3 to grade 10) in Business Studies (Commerce)

    • University of Manitoba

      2020 - 2025
      Bachelor of Arts - BA Criminology

      Major in Criminology Minor in Management

    • International College of Manitoba (ICM)

      2019 - 2020
      Pathway Program Art/Art Studies, General

      Pathway program to University Of Manitoba

  • Experience

    • SkipTheDishes

      Feb 2020 - Dec 2020
      Customer Service Specialist

      1. Maintain a good company image by satisfying customer needs and being a positive role model.2. Assist couriers with their orders by demonstrating various updated features and offers.

    • DraftKings at Casino Queen

      Aug 2021 - Jul 2022
      Administrative Assistant

      1. Provide thorough support and solutions via emails.2. Maintain composure and patience in face of difficult customer situations.3. Verify customer with their account information and Processed inbound and outbound technical support calls at a 20% faster rate than team average.

    • Assiniboine Credit Union

      Jul 2022 - Dec 2022
      Customer Service Representative

      1. Handling customer with their regular banking needs2. Advised over 30 clients per day on their daily basis of banking inquiries such as education and personal loans3. Monitored key dates to ensure information is obtained by deadline.

    • RBC

      Nov 2023 - Jul 2024
      Business Banking Associate

      1. Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking.2. Resolving customers day to day banking issues.3.Handling inbound calls,troubleshooting basic technical issues and assist caller with product and process related inquiries.

    • CBI Health

      Jun 2024 - now
      Scheduling Coordinator

    • Rogers Communications

      Aug 2024 - Nov 2024
      Senior Sales Consultant

      1. Maintain a good company image by satisfying customer needs and being a positive role model.2. Assist couriers with their orders by demonstrating various updated features and offers.3. Maintain composure and patience in face of difficult customer situations.

  • Licenses & Certifications

    • Professional Credit Associate (PCA)

      Assiniboine Credit Union
      Feb 2023

    • CPR/AED/First Aid

      National CPR Foundation
      Aug 2021

  • Honors & Awards

    • Awarded to Afsara Tanha
      1st Runner Up, Socio Leadership Challenge,2016 National Defence College (NDP)
    • Awarded to Afsara Tanha
      Semi Finalist, BUP Business Competition ,2017 Bangladesh University Of Professional

  • Volunteer Experience

    • Volunteer

      Issued by JAAGO Foundation on Jan 2015
      JAAGO FoundationAssociated with Afsara Tanha

    • Student Volunteer

      Issued by International College of Manitoba (ICM) on Jan 2019
      International College of Manitoba (ICM)Associated with Afsara Tanha

    • Cultural Secretary

      Issued by University of Manitoba Bangladesh Student Association (UMBSA) on Sept 2021
      University of Manitoba Bangladesh Student Association (UMBSA)Associated with Afsara Tanha

    • Assistant Cultural Secretary

      Issued by University of Manitoba Bangladesh Student Association (UMBSA) on Sept 2020
      University of Manitoba Bangladesh Student Association (UMBSA)Associated with Afsara Tanha

    • International exchange volunteer

      Issued by Canada World Youth (Official site) / Jeunesse Canada Monde (Site Officiel) on May 2019
      Canada World Youth (Official site) / Jeunesse Canada Monde (Site Officiel)Associated with Afsara Tanha

    • Committee Member

      Issued by Volunteer for Bangladesh on Jan 2017
      Volunteer for BangladeshAssociated with Afsara Tanha