Markos Rodriguez

Experience

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  US Navy

  Mar 2003 - Mar 2008

  Interior Communication Technician

  • Being a network and telecommunications specialist, I supervised a work center of 8-12 people on average. Some of my responsibilities included maintaining the administration for network systems, as well as, repairing and installing LAN and WAN networks. • Supported disaster & recovery and scripting. Monitored the network to ensure a healthy production environment.• Provided basic account maintenance and ensured group policy. • Maintained the Microsoft Exchange server and Network Equipment.• Provided on-site and remote support.• Created, maintained, and troubleshot VLAN systems. Show less

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  Etech Texas

  Oct 2008 - May 2009

  Online Support Technician

  • As a customer service representative for AT&T Wireless, my job duties included online chat support, sales and troubleshooting assistance with cellular phones. Including account creation and maintenance.

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  Quality Serve

  May 2009 - May 2012

  Network Administrator

  • As a network administrator, I monitored network bandwidth, implemented group policy, troubleshooting and maintained computers & set-up proxy with the use of Juniper products. Provided debugging reports for Visual Basic and Java programs and made corrections to the implementation of the program. • Provided disaster and recovery services.• Installed the complete network system and provided system hardening of above 90%. • Provided Application support and implementation and ensured up to date patching. Show less

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  Utility Partners of America

  May 2012 - Nov 2012

  Field Technician

  • In the position of Field Manager Specialist my job responsibilities included evaluating homes for compliance to current National Electrical Code, installing home manager systems, electrician work/repairs, replaced electric meters (smart meters), drove and maintained company vehicle and customer service.

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  Information Innovators Inc. (Triple-i)

  Dec 2012 - Aug 2013

  Remote Administrator

  • As a Remote Administrator at the Air Force Enterprise Service Desk, some of my responsibilities include working with Active Directory, BMC Remedy, NetIQ Directory & Resource Administrator (DRA), Blackberry Enterprise Server control account management/administration, phone tech support.• Also work with ticketing/creating trouble calls with resolutions and account/remote maintenance.• Maintained a resolution rate of 98% for assigned trouble tickets.• Provided Tier I, II, III support for Air Force Personnel. Show less

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  Experis IT

  Aug 2013 - Mar 2014

  System Administrator

  In the role of a System Administrator for the IRS Employee User Portal program, I have assumed the role as the project Monitoring Lead which lead the monitoring team through transition of the environment from IBM to Accenture into a production environment.• My duties include monitoring and ensuring the EUP Infrastructure is in a stable condition. When an incident occurs, worked with other teams to remedy the situation as soon as possible.• Provide primary on-call support for the EUP network.• Assisted with the installation of new Windows server and implementing them into the EUP Network.• Created and maintain documentation to support the EUP project.• Manage the Service Now and KISAM ticketing system. Show less

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  Accenture

  Aug 2013 - Mar 2016

  Infrastructure Technical Support Specialist

  As an Infrastructure Technical Support Specialist, I was assigned as the team lead and assisted with the operational and management of infrastructure systems including both systems and networking equipment. This includes the following:• Administration and management of Windows 2003, 2008, and 2012 servers.• Management of VMs through Hyper-V.• Administration and management of networking equipment, BigIP F5 load balancers, Cisco switches, and Palo Alto Firewalls.• Troubleshooting and maintenance of the previous listed equipment.• Corresponding with the client to ensure positive relationships.• Training of new personnel and providing mentor-ship relationships within and outside of my immediate work area.Also the Lead Monitoring System Administrator for the IRS Employee User Portal. Main duties include the continuous monitoring of the network and provide support for operations and management. My role included but was not limited to:• Primary support for incident management.• Continuous monitoring and trend analysis.• Assisting infrastructure maintenance.• Documentation for operations and management.• Maintaining reports and deliverables.• Hardware installation and upgrades. Show less

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  KSH Solutions, Inc.

  Feb 2016 - Jun 2016

  Senior System Administrator

  Assigned the role of a Senior Systems Administrator, I provided expertise on the implementation and administration of the MS Windows Active Directory environment for the Defense Health Agency. Assisting in the following areas: the implementation and maintenance/troubleshooting of large scale enterprise implementations of MS AD based on Windows Server and the migration of Windows Domain Controllers. In addition, provide implementation and troubleshooting of AD services in support of program goals and baselines with a heavy emphasize on GPOs (Group Policy Objects).• Assist in troubleshooting AD authentication, Microsoft DHCP, and Microsoft DNS problems• Create, manage and deploy GPOs as well as deploy DHCP Servers• Provide all Tier levels of remediation, identify, troubleshoot and resolve hardware, software and network related problems experienced by end users in a multi-site network• Ability to collaborate with senior engineers and program leads to ensure optimal operations of all systems, documentation and inventory• Monitor backups and alerts for network monitoring and respond to events • Create, update, and verify technical documentations, such as how to's and SOPs. Show less

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  Pragmatics, Inc.

  Jul 2016 - Jan 2018

  Lead Sr. System Administrator

  Entrusted with the position of the Lead Systems Administrator for the US Army Network Enterprise Center, I managed a team with administration and providing architectural and technical support. Providing my expertise with infrastructure implementations and availability while providing documentation for standard operating procedures. Created a balance work environment that included time for training personnel and ensuring mission objectives are met within a timely manner.• Provided architectural rollout for Microsoft SCSM, Orchestrator, and SCCM 2012 integration and deployment• Utilized SCCM to deploy Windows 10 to an environment of over 25,000 systems and provided technical support for any difficulties in the current and post processes• Application testing for compatibility and functionality and provided solutions for any issues located• Created and managed architectural documents, SOPs, activity and personnel reports.• Automated numerous tasks and deployments through Microsoft System Center• System hardening to ensure high compliance ratings• Trained new personnel and ensured the onboarding process is completed• Provided elevated support for NEC functions, including the forward deployed technicians• Direct client interfacing that consisted of technical and architectural support Show less

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  IntelliDyne, LLC

  Jan 2018 - now

  Senior System Engineer

  Demonstrating expertise as a Leader and a Senior Systems Engineer by providing Tier 3 support for systems infrastructures and end user support for the Defense Health Agency. Managing the Group Policies and Active Directory for the local sites and enterprise. Providing support for the SCCM/MECM patch management and software distribution. Presenting many troubleshooting techniques to ensure the systems are compliant with DOD mandates and ensures that issues are resolved in a timely manner. Planning, preparing, and implementing site migrations for small- and large-scale environments using cloud management for PaaS, IaaS, and SaaS. • Create, update, and maintain architectural documentations for infrastructures, application solutions, and O&M procedures.• Lead teams through numerous projects consisting of new implementations, migrations, overhauls, and refreshes• Manage the creation, configuration, and modifications of Group Policies• Provides administrative and engineering duties on Active Directory within multiple domains• Identify, design, and implement application solutions to meet client needs• Application testing and troubleshooting • Deployment of patches and software through SCCM/MECM• Monitored networks and provided disaster and recovery support• Documentation of architectural documents, standard operating procedures, security analysis• Works with the Chief Information Officer for security implementations, remediations, and identification• Hardening of Information Systems at all levels of the infrastructure• Provide solutions for local site and enterprise operating orders• Compliance implementation for infrastructure and end user devices• Troubleshoot and remediate software compatibility and bugs• Manage authorized sites and services• Create cloud environments for hosting virtual services• Migration of sites, to include network resources, users and their assets Show less