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Daniella Akinfenwa

Customer Service Advisor

457 followers

Dagenham, England, United Kingdom

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Timeline
About me
Programme Support Officer | Cyber Security | Project Manager
Education
- Barking Abbey Sixth Form
  2015 - 2019
  Economics, Politics and Mathematics- A,B,B
  Activities and Societies: - Head Girl
- Westcliff High School for Girls Academy Trust
  2010 - 2015
  10 A*-A grades, including Maths- A*
- Aston University
  2017 - 2022
  Politics and Economic Economics 2:1
  80% in final year dissertation which focussed on the causes of inequality in the US
Experience
- ATS Euromaster
  May 2019 - Aug 2019
  Customer Service Advisor
  ● Answered and dealt with inbound calls as part of the customer service team ● Used Excel to input information● Use of different software, to search and update customer information● Worked without supervision clearing company backlog, achieved and surpassed all daily targets
- Birmingham Children's Trust (England)
  Dec 2020 - Sept 2021
  Business Support Officer
  • Managing reports and spreadsheets• Liaising with internal colleagues and external agencies- including police, education and healthcare• Organising meetings via Teams• Note-taking in priority case meetings• Managing and monitoring of mailboxes- ensuring it is cleared daily• Supporting training for new employees
- Local Government Association
  Oct 2022 - now
  Supporting the Cyber Digital & Technology Programme
  - Programme Support Officer
    Mar 2023 - now
  - Project Support Officer
    Oct 2022 - Feb 2023
Licenses & Certifications
- APM Project Management Qualification (PMQ)
  Association for Project Management
  Apr 2025
  View certificate
- APM Project Fundamentals Qualification (PFQ)
  Association for Project Management
  Aug 2023
  View certificate

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