Morten Sigaard Riedel

Experience

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  Mobilix

  Jan 1999 - Jan 2001

  VAS Field Engineer

  UNIX system administrator. 3rd line supporter. Responsible for mobile services platforms (SMS, Voicemail, Content charging, Payment gateway). Optimized platforms for surveillance and minimized downtime. International project participant.

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  Orange A/S

  Dec 2001 - Sept 2005

  Team Manager

  Manager for a service and operations team 24/7/365 (6 people). Services included: SMS, Voicemail, IVR, PrePaid system, Content Charging, TTV chat. Responsible for +200 servers and platforms. Creation of technical documentation and userfriendly guides. SLA and budget responsible.

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  Merck

  Jul 2007 - Dec 2007

  IT Consultant

  Training staff in CRM system. Composition of educational documentation.

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  Klipsch Group Europe

  Jan 2008 - Jan 2009

  Systems Specialist

  Overall local IT responsible.

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  Klipsch

  Apr 2008 - Apr 2009

  Systems Specialist

  International IT responsible including desktop support and system administration for +50 users. SLA, HW/SW purchase and configuration. Operations and maintenance. Reduced expenses and optimized equipment.

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  EMedlink ApS

  Aug 2009 - May 2010

  Chief Field Engineer

  Hardware and customer responsible. Configuration and customization of Net Books for ”Skype” solution. Meeting organizer. Project participant: "Det Borgernære Hospital.

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  Zealand Pharma

  Jan 2012 - Mar 2018

  IT Service Desk Manager

  Responsible for Zealandpharma's IT Servicedesk. Optimizing processes and making documentation for a smooth and userfriendly ITIL organisation.

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  Inforevision a/s

  Apr 2018 - Aug 2020

  IT-supporter
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  Croda

  Aug 2020 - now

  Site IT

  IT Responsible for 5 sites in Denmark and Sweden. IT support, Budget, Contracts, Operation, Maintenance. 150+ users. Positive attitude. Business oriented, Pragmatic and solution minded.