Shanice Ng

Experience

• 

  Singapore Polytechnic Student Entrepreneurs Club

  Jun 2014 - Apr 2017

  Vice President

  - Organised event logistics, operations, venues, budget and event timeline. - Developed publicity materials online and offline. - Trained and guided a team of executive committee. - Collaborated with various organisations eg. Yoshinoya, nEbO.

• 

  Student Enterprise LLP

  Oct 2014 - Aug 2016

  Co-Founder

  - Provided a platform for aspiring entrepreneurs to network and gain experience. - Franchised Density Ice Cream in Singapore Polytechnic.

• 

  Lancôme

  Mar 2015 - Mar 2015

  Beauty Consultant

  - Educated clients on skin care procedures and products. - Exceeded all daily counter sales goal and standards through client consultations.

• 

  EME ENTERPRISE LTD

  Mar 2015 - Apr 2015

  Administrative Intern

  - Received all department requisition orders and processed and procured supplies.- Designed promotional materials to community business partners.

• 

  L'Oréal

  Oct 2015 - Oct 2015

  Telemarketer

  - Cold and warm called clients in support of numerous customer accounts to sell services. - Built immediate rapport with clients through friendly and engaging attitude. - Expertly overcame objections and secured agreements.

• 

  Jack Daniel Distillery

  Aug 2016 - Nov 2016

  Brand Representative

  - Promoted “Jack Daniel” brand actively at Duty Free Singapore, Changi Airport. - Presented professional appearance at all times. - Provided customers with recommendations to promote brand effectiveness and product selling point.

• 

  Starbucks Coffee Singapore

  Apr 2017 - Nov 2019

  Barista

  - Prepared more than two hundred drinks per shift with high accuracy and consistently strong customer satisfaction in a high-paced environment (Changi Airport). - Recommended food and drinks based on understanding customer needs and preferences. - Handled financial transactions quickly and accurately.

• 

  Resorts World Sentosa

  Jul 2017 - Nov 2017

  Banquet Server

  - Served plated dinners and beverages to guests. - Prepared banquet rooms by resetting rooms, cleaning surfaces and replenishing supplies. - Communicated effectively with kitchen staff regarding guest allergies, dietary needs and other special request.

• 

  ST ELECTRONICS LTD

  Jun 2020 - Jul 2020

  SHN Call Agent

  - Managing several calls per day efficiently to check on those serving their Stay Home Notice. - Responded to residents’ inquiries with patience and professionalism. Connected residents to relevant government agencies.

• 

  People's Association

  Oct 2020 - now

  - Lead and manage communication initiatives to enhance the capabilities of community leaders.- Collaborate with cross-functional teams to develop and execute effective communication strategies.- Oversee the implementation of TikTok project, leveraging the platform's reach and engagement.- Create compelling content for various channels, ensuring consistent messaging and brand representation.- Conduct market research and analyze data to identify communication trends and opportunities. Show less

  • Community Development Manager (Communications)

    Nov 2023 - now

  • Manager (Digital and Training Communications)

    Jun 2023 - Oct 2023

  • Manager (Training Administration & Communications)

    Aug 2021 - Jun 2023

  • Manager (Staff Training and P-G Capabilities)

    Oct 2020 - Aug 2021