Tao Xue

Experience

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  Hitachi

  Jul 2001 - Jul 2004

  Software Development Engineer

  Program development engineer and afterward a project leader, working on software projects by using tools and technologies like Java, C, VB, Oracle, HPUX, AIX etc. Spending 2+ years in Japan for oversea projects.

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  Toshiba China Company Ltd.

  Aug 2004 - Dec 2005

  Project Manager

  Wroking with vendors on software project development throughout the entire life-cycle, my role was to provide help and guidance during each phase and ensure costs, quality and schedule are all on the track and under control.

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  Hewlett-Packard

  Jan 2006 - Aug 2015

  Product Support Manager

  Acting as Software Support manager, now managing a 4-product-family team consists of 19 people (maximum: 25) from India, Japan, Korea, Thailand and China in HP Software Support organization to help HP worldwide software customers with their technical issues using languages of Mandarin, English and Japanese. My key responsibilities include: - People recruiting and termination.- Performance management for each direct report- Skills development planning and implementation- Sets goals and career planning for all direct reports- Endorse of HPSWS-wide support practices- Applies subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.- Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met. Show less

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  Amazon

  Sept 2015 - Nov 2019

  Senior Operations Manager

  Manage Operations teams (max size 135) servicing Japan Amazon and China Amazon Retail business. To support Amazon Japan business, my team’s focusing on full-cycle management of small to middle-sized vendor management including Vendor recruitment, Selection addition, Inventory management, price and cost management, vendor escalation and negotiation etc. The team located in Japan is responsible for vendor-facing interactions while the team located in China is responsible for offsite communication and back-end operations. To support Amazon China business, my team’s scope is raging from item contents (update, enrichment, translation etc.), browse and search maintenance and vendor contact management for China Retail and Amazon Global Store. My key responsibilities include:- Co-owner of the P&L of Japan Tail Vendor management- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other initiatives as required- Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality- Identify system and process improvement opportunities which will directly influence the customer experience- Work with various internal teams (e.g. Retail team, supply chain, fulfillment center, Customer service, engineering) to help drive tools and process improvements that affect vendor management workflows Show less

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  Amazon Web Services (AWS)

  Nov 2019 - now

  Senior Business Development Manager, Global Account

  Helping with enterprise digital transformation, focusing on named global accounts, especially Japan owned fortune 500 companies.