Romayne Rothery

Experience

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  Sutherland

  Apr 2015 - Apr 2016

  Client Support Representative

  Provided technical support and assistance to customers via phone, email, chat, or other channels. Resolved customer issues and complaints in a timely and efficient manner.Built and maintain positive relationships with customers.Kept accurate records of customer interactions.Worked alongside other departments to ensure a smooth customer experience.

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  Absoluteweb

  Mar 2017 - Oct 2018

  Web Designer

  I boosted annual income by 34% through revamping internal web and mobile applications. I uncovered more about user demands and behaviors through performing usability tests with more than 30 people, which influenced my design choices. I successfully finished more than ten projects, each of which presented its own difficulties and opportunities. I worked directly with the development team to make sure that the designs were implemented properly.

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  IBEX

  Mar 2017 - Nov 2019

  Amazon Seller Support

  Provide technical support to sellers on a variety of topics, such as product listings, shipping, and payments.Resolved seller issues and complaints in a timely and efficient manner.Build and maintain positive relationships with sellers.Kept records of seller interactions.Worked across departments to ensure seamless seller experiences.

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  Freelance UI/UX Designer

  Jun 2018 - Mar 2024

  Freelance UX/UI Designer

  Using programs like Shopify, Webflow, Shogun, Figma, Canva, Adobe XD, and Photoshop, I successfully finished more than 20 projects in a year, earning a 10 out of 10 satisfaction rating from each client. I completed projects ranging from website design to e-commerce stores and applications while working with over 20 clients in 5 different time zones. One of my biggest successes was creating a new website interface for a customer with $10M in monthly revenue in the energy industry, which led to a 3.6% increase in conversion rate. I also contributed to the design and introduction of more than ten websites and stores. Show less

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  Storetasker

  Jul 2018 - Mar 2019

  UX/UI Designer

  successfully finished more than 60 small and medium-sized projects, including landing sites, online stores, and other things. With 12 other team members working in a fast-paced setting, I've improved my capacity to cooperate and perform under pressure. To better understand user behaviors and usability patterns on responsive devices, I conducted usability tests involving more than 30 users.

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  Bank of Jamaica

  Feb 2019 - Apr 2022

  Currency Officer

  Processed $1.5M in currency transactions in 6 months, increasing efficiency by 20%.Participated in the transfer of banknotes from the vault to the Cash Centre on a daily basis.When assigned, operates the BPS 3000 processor that is, sorting banknotes to determine their authenticity and fitness for reissue.Assists supervisor with the sorting/bulk verification of currency of banknotes redeemed from commercial banks and the Banking Department.When assigned, reconciles rejected banknotes (RB) on the Manual Inspection System (MIS). RB are counted manually and checked for fitness, authenticity, and correct denomination. The results are entered with the keyboard and displayed on the monitor. RB is subsequently passed to supervisor verification. Show less

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  Pixel Union

  Jun 2019 - Mar 2020

  UX/UI Designer

  worked with graphic designers to design more than ten projects. I helped increase user response by 20% by leveraging analytics data to direct website redesigns and prototype creation. By collaborating closely with the development team and making design enhancements, I also contributed to a 27% increase in client retention.

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  IContact

  Feb 2022 - Mar 2023

  Design Services Expert
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  Freelance

  Mar 2024 - now

  Junior Web Developer