Brett Bettag

Experience

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  Dairy Queen

  Feb 2013 - May 2013

  Crew Member

  Handled POS.

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  McDonald's

  May 2013 - Jun 2014

  Crew Member

  Operated POS system.

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  Fritz Landscaping

  May 2014 - Aug 2014

  Landscaper
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  Isacco's Kitchen

  Jun 2014 - Sept 2017

  Isaccos Kitchen

  ServerBusboyDishwasherJanitor

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  Marmion Abbey/Academy

  Aug 2016 - May 2017

  Intern CPARC
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  University of Mary

  Feb 2018 - Jan 2020

  Work Study

  General Maintenance TechnicianCustomer Service - TicketingGroundskeepingMachine Operator

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  NORTH DAKOTA DEPARTMENT OF PUBLIC INSTRUCTION

  Dec 2019 - Apr 2020

  Data Analyst Intern

  🔹 Data Analyst InternDuring my university years, I interned as a Student Records Intern, where I was responsible for maintaining, editing, and constructing records for public school students throughout the State of North Dakota. I utilized company databases and collaborated closely with school districts to ensure accuracy and compliance with data standards.🛠️ Key Responsibilities:Data Management: Maintained, edited, and constructed records for public school students using company databases, ensuring accuracy and completeness.Report Generation: Organized and compiled reports, including trajectory and validation reports, with meticulous attention to detail for school districts.Communication & Collaboration: Collaborated with school districts to communicate data results and resolve any errors or discrepancies promptly.Quality Assurance: Reviewed reports for incomplete or inaccurate data to maintain data integrity and reliability.Confidential Data Handling: Developed spreadsheets to assemble and input confidential data, ensuring strict adherence to privacy regulations.Project Support: Assisted division staff with various projects and support responsibilities to contribute to the team's overall success.🚀 Achievements:Successfully managed student records for public schools statewide, ensuring data accuracy and compliance.Received positive feedback for attention to detail and timely resolution of data-related issues.Contributed to the development of efficient data management processes and tools, enhancing productivity within the division. Show less

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  NISC

  Jun 2020 - Jan 2021

  Technical Support Intern

  🔹 Former IT Support InternDuring my college years, I interned as an IT Support Intern, where I provided IT system and application support to internal NISC customers and offered general tech support to NISC cooperatives nationwide via phone and email.🛠️ Key Responsibilities:IT System and Application Support: Provided assistance to internal NISC customers, resolving issues related to IT systems and applications.General Tech Support: Offered technical support to NISC cooperatives across the country via phone and email, addressing various technology issues.🚀 Achievements:Successfully resolved a wide range of technology issues for companies nationwide, ensuring minimal disruption to their operations.Received positive feedback for providing prompt and effective support to internal and external stakeholders. Show less

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  North Dakota Information Technology (NDIT)

  Jan 2021 - Oct 2021

  Computer Operator

  As a former Computer and Data Center Operator for North Dakota state data centers, I specialized in ensuring the reliability and security of critical systems. My role involved monitoring various computer platforms and peripheral equipment, conducting maintenance tasks, and providing support to maintain seamless operations.🛠️ Key Responsibilities:Cyber Incident Response: Managed basic cyber incident responses to protect data integrity and system security.Data Center Operations: Oversaw the operation and maintenance of North Dakota state data centers, focusing on performance optimization.Equipment Monitoring & Maintenance: Utilized tape drive equipment and monitored computer systems to prevent, detect, and troubleshoot malfunctions. Conducted minor maintenance and identified hardware and software issues.Batch Processing & Production Systems: Monitored application batch processing and performed related duties to ensure the smooth functioning of production systems.Customer Support: Provided assistance to ITD’s customer service call center by addressing support calls and resolving issues promptly.🚀 Achievements:Successfully mitigated cyber incidents, safeguarding data integrity and system functionality.Optimized data center performance, resulting in improved efficiency and reliability.Recognized for proactive maintenance efforts and quick problem resolution, minimizing downtime. Show less

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  North Dakota Office of Management and Budget

  Oct 2021 - Feb 2022

  Business Application System Support Specialist

  Identified, researched, analyzed, and resolved system or business workflow gaps, conflicts, and risks, in accordance with applicable policies. Collaborated with OMB staff, system users, programmers/analysts from the North Dakota Information Technology Department (NDIT), and software vendor support staff to provide recommended solutions.Monitored, documented, and resolved system customer service/help desk questions or problems. Presented and communicated technical and business concepts to both technical and non-technical audiences.Maintained knowledge of interfaces between CSD systems, PeopleSoft, and systems of other government agencies to research, analyze, and resolve problems.Identified, researched, analyzed, and resolved system problems during system analysis and design phases for enhancements and projects. Developed and processed service requests, test plans, and case scenarios during the acceptance testing phase for enhancements and projects to test procedure changes, systems problems, and resolutions.Monitored system activities to effectively plan and enhance systems. Developed and designed training materials. Prepared, maintained, and updated system or business workflow documentation and manuals.Served as a lead for support, maintenance, training, enhancements, or projects when necessary. Show less

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  High Point Networks

  Apr 2022 - now

  Security Analyst, SMART Services

  Responsible for configuring, securing, and proactively monitoring security solutions across HPN's managed customer base to safeguard client-sensitive data. Develop and implement security standards and best practices aimed at continuously enhancing the security posture of the organizations we serve. Oversee managed customer deployments and provide proactive maintenance to mitigate exposure and risk.Adhere to day-to-day NOC policies and procedures, including monitoring and promptly responding to alerts generated by HPN security tools. Foster relationships and maintain consistent interactions with customers to ensure service satisfaction. Identify and recommend operational improvements to leadership that enhance HPN's security posture and value to our customers.Coordinate with vendors for updates such as new virus definitions, incident/outbreak management in the network, etc. Stay abreast of IT security trends and emerging attack methods to effectively protect organizations. Research new security technologies to determine their suitability for organizational needs.Cross-train and support other HPN aaS solutions as needed. Document internal processes and procedures related to duties and responsibilities. Keep abreast of current and future technologies in the industry by reviewing IT publications and online materials. Show less

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  Brett Knows IT LLC

  Jun 2023 - now

  CEO