Emanouel Pontikakis

Experience

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  Phased Games

  Mar 2008 - Oct 2010

  VIDEO GAME PRODUCER

  • Held the role of Game Producer, Concept Designer, and Lead Quality Assurance for SNAX Lite: a Cooking Arcade Game.• Led a team of 5 individuals in the development of SNAX Lite: a Cooking Arcade Game.• Successfully introduced a new Marathon mode to enhance game replay value and provide players with a more challenging experience.• Spearheaded the full project lifecycle, including the implementation of diverse game mechanics from the ground up.

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  CDI Computer Dealers Inc.

  Jan 2011 - Nov 2012

  Test & Audit Technician

  • Proficiently conducted diagnostics to assess product conditions and ensure compliance with quality standards.• Methodically tested various system components, including optical, hard disk, video, and sound, to ensure optimal functionality.• Skillfully reconfigured machines to meet specific specifications and attract new clients, enhancing the company's offerings.

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  EPX Games

  Jan 2012 - now

  Game Developer / Game Director

  • Using Unreal Engine 4 as the engine to power 'Night Whisper Lane: ReBirth,' I've harnessed the capabilities of this industry-standard platform to craft an immersive and visually stunning gaming experience.• My responsibilities include implementing player character movement, camera controls, and basic interaction mechanics, creating a seamless and engaging gaming environment. Additionally, I've skillfully designed and set up introductory tutorials for the game, ensuring players can quickly grasp the mechanics and embark on their gaming journey.• In my journey as an independent game developer, I've successfully developed 'Night Whisper Lane' for both Android and Apple mobile platforms. This accomplishment showcases my adaptability and ability to cater to diverse gaming audiences.• During the development process, I devoted 3 - 6 months to meticulously address software issues and eliminate bugs, ensuring a smooth and enjoyable gaming experience. Inspired by the iconic Zelda series, I introduced an on-screen map and a help system, enhancing user guidance and gameplay clarity.• I worked diligently for 6 - 9 months to expand the game's reach by successfully porting it to various other platforms. This achievement demonstrates my commitment to making 'Night Whisper Lane' accessible to a wide audience, underscoring my dedication to inclusivity in gaming.• Furthermore, I've demonstrated my unwavering commitment to user satisfaction by releasing a substantial free update which introduced a Boss Rush Mode, significantly enhancing the game's replay value and overall player experience. It's a testament to my dedication to continuous improvement and player engagement.#GameDevelopment #IndieGames #MobileGaming Show less

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  Future Shop

  Mar 2013 - Nov 2014

  Connect Pro – PC & Mac Service Expert

  • Demonstrated strong problem-solving skills through in-depth research and investigation, making sound decisions to resolve issues or escalate them when necessary.• Proficiently trained staff, co-op students, and customers in various operating systems, including Mac, Windows, Android, and iOS.• Conducted maintenance, upgrades, and repairs on a wide range of computers and electronic devices.• Provided effective technical support by identifying, investigating, and resolving technical issues.• Maintained a high level of service quality, meeting Service Level Agreements by diagnosing computers within a 5-minute window and achieving a 1-4 hour turnaround period depending on the scope of repair work.• Utilized an in-house CRM system to manage and update files, databases, records, and essential documentation.• Innovatively designed and implemented new recovery media for Macs, resulting in a cost reduction of 90 percent. Show less

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  IBM Canada

  Jun 2014 - Jun 2016

  Senior Bench Technician

  • Proficient in the installation, repair, and troubleshooting of computer hardware and peripherals.• Conducted ghosting image backups on PXE servers.• Managed the repair and refurbishment of laptops, desktops, monitors, and printers while ensuring accurate system configurations.• Implemented stationary image deployment on EPOS machines and workstations for Loblaw's.• Efficiently diagnosed and resolved technical issues.• Programmed scanners and electronic scales for commercial applications. Show less

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  Refreshtek

  Jun 2016 - Apr 2017

  Service Technician

  • Conducted audits on incoming computer hardware, including laptops, desktops, towers, tablets, and mobile devices.• Evaluated and graded units in alignment with company standards and guidelines.• Executed hardware repairs and upgrades to surpass customer specifications.• Spearheaded the implementation of new company policies aimed at enhancing hardware quality assurance processes.

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  BFG Enterprise Services

  May 2017 - now

  IT Asset Manager

  • Maintained a comprehensive inventory of all IT assets.• In charge of tracking incoming hardware orders, verifying their accuracy, and ensuring timely delivery.• Managed and monitor outgoing hardware orders, ensuring that they are accurately fulfilled and dispatched.• Implemented and maintain asset tracking systems to monitor the status, and utilization of all assets, with a specific focus on hardware components.• Maintained accurate records and documentation related to IT hardware assets for both incoming and outgoing orders.• Proficient in Reports and Analysis, my expertise includes consistently generating quarterly and annual workload reports to assess the current workload dynamics. • Assist users in locating and accessing the necessary IT hardware assets, providing guidance and support.• Leveraged the ServiceNow platform to efficiently monitor and manage service tickets and orders, while consistently maintaining and updating essential information.I am primarily tasked with the critical responsibility of meticulously examining all incoming orders with great attention to detail. This involves a thorough analysis to identify potential errors, discrepancies, or any anomalies that may be present.Furthermore, I take the initiative to promptly escalate any identified issues directly to the project coordinators and managers, facilitating a seamless and effective resolution process. My commitment to maintaining the highest standards of order accuracy and my proactive approach in communicating with key stakeholders underscore my dedication to ensuring the successful flow of operations. Show less