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Jim Gibson

Jim Gibson

Tech Support engineer

Followers of Jim Gibson714 followers
location of Jim GibsonWorcester, England, United Kingdom

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  • Timeline

  • About me

    IT/Cyber security presales professional with a track record of success. The ability to engage with my customers, to solve the active and uncover latent pains in order to reduce the risk from Modern Cyber Threats.

  • Education

    • Educational Institution

      1993 - 1997
      BA Hons Geography

  • Experience

    • RM

      Jan 1998 - Jan 2000
      Tech Support engineer

    • Cision

      Jan 2003 - Jul 2005
      System Administrator

      Support of Active Directory 2003Exchange 2003 EnterpriseLinux SendmailRAS Servers (Modem Banks)

    • Quest Software

      Jul 2005 - Jan 2022

      I have Worked in IT for over 20 years and developed my knowledge of MS core Products extensively, & worked very hard on building excellent relationships with external and internal customer. During these 20 yrs i have held roles in Internal IS departments supporting Active Directory and Server /SAN hardware, Cisco Phone Systems, Cisco Switches and routers. generally everything need to keep the corporate network.My strong point include being able to quickly identify customers technical skill level and work with them accordingly. Experience in of configuring and supporting products : AD 2003 - 2012, Exchange 2005 - 2013, SQL 2005 - 2012 Sharepoint 2010 - 2013, Netapp & EMC Configuration, Server OS 2003 -2012 R2I have been working within the Technical Support team for over 4 yrs supporting all the AD products listed below for customers of Dell software Group Windows Management suite of products. Supporting the following Dell products ChangeAuditor InTrustGPOAdminRecovery Manager for ADSpotlight on ADDell Enterprise ReporterQuest Core ReporterDirectory AnalyzerActive Roles ServerPassword ManagerAdditional Experience of VMware 3.5 - 5.x MS SBS 2011Windows XP, 7 and developing knowledge of windows 8SpecialtiesIndepth knowledge of Windows operating systems 2000/2003/2008 Networking TCP/IP, DNS, LDAPSQL 2005 / 2008IIS 6 & 7Exchange 2003, 2007, 2010Sharepoint 2010SBS 2011 Show less

      • Pre Sales Software Consultant - Quest Software

        May 2017 - Jan 2022

      • Senior Technical Support Engineer

        Jan 2011 - May 2017

      • IS Sytems Administrator

        Jul 2005 - Jan 2011

    • PreSales Collective

      Oct 2021 - now
      Member

    • Netwrix Corporation

      Jan 2022 - Oct 2023
      Channel Account Manager

    • Self-employed

      Nov 2023 - Feb 2024
      Agricultural Contractor

    • Armstrong

      Mar 2024 - Apr 2024
      Business Development Manager

      Leveraging cutting-edge technology expertise to ensure your business remains secure and compliant. Our personalized approach involves understanding your specific needs and delivering tailored solutions. With extensive industry experience and strong partnerships, we offer top-notch consultancy, training, and support services.

    • Self-employed

      Apr 2024 - now
      Self employed Contractor

    • ManageEngine

      Nov 2024 - now
      Presales Engineer

  • Licenses & Certifications