Surendrakumar R

Experience

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  Ashok Leyland

  Oct 2010 - Jun 2011

  Trainee

  System OS installation and hardware maintanance, Printer serviceing, Network configuring (LAN), System drouble shooting,ect..,

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  Scientific Publishing Services Pvt Ltd

  Jul 2011 - Dec 2016

  Executive

  Senior hardware and maintenance engineer in secientific publishing services.

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  Sansbound Solutions Pvt. Ltd

  May 2017 - Nov 2017

  Coordinator
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  Net Access India Limited (murugappa group)

  Nov 2017 - Oct 2018

  System Engineer

  Manage Windows server and clients

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  Wipro

  Nov 2018 - Apr 2021

  Administrator
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  HCLTech

  May 2021 - now

  Technical experts

   As a Wintel L2 Team we are supporting wintel servers. Handling all escalations in Wintel, VMware. Updating server patches for Wintel, VMware servers. Configure & maintain Servers remote connectivity (ILO, IDRAC) Handling all escalations in Wintel, VMware. Updating server patches for Wintel, VMware servers. Configure & maintain Servers remote connectivity (ILO, IDRAC) Maintaining high availability of applications through Microsoft fail-over Clustering (SQL, active, passive clusters) Manage entire process with Service Now tool which includes Incident, Change Management Exposure towards Incident Management aligned with ITIL Framework. Analyzing Incident, Change & Problem tickets and providing status on daily and weekly status call. Joining the Bridge calls, MIM Calls if there is any issue related to Windows. File server and DFS migration.Tools:  Secure copy – To copy data from source to destination. Araxis merge – To compare the data. Sure sync – To Run FRS roles. PowerShell – To remove old DFS and create new DFS and permission. Show less