Shikha Singh

Experience

• 

  State Bank of India

  Sept 2014 - Mar 2015

  Internship Trainee

  Jan dhan yojana account operations,Details knowledge of KYC,

• 

  ICICI Bank

  Jun 2016 - May 2019

  Authorization and analytics

  Responsible for smooth operations of card payment network across channels,Experience of transaction flow and back office operations of Credit / Debit / Prepaid cards.

• 

  IndusInd Bank

  May 2019 - Sept 2022

  Greviance management officer

  Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence.Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

• 

  ICICI Bank

  Oct 2022 - Jun 2024

  Credit Underwriter

  Oversee the underwriting of loans in Hub regionCredit decision of Personal loan on Credit card, Personal Loan, Consumer finance loan, Credit limit increase based on bank policiesData analysis and feedback to business team regards to approval, rejection so as to improve the sourcing quality from business to increase the disbursement valueIdentify fraudulent practices and mitigate risk through changes in policy and process

• 

  Tata Consultancy Services

  Jun 2024 - now

  Business Process Lead