Darrin Swafford II

Experience

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  Tropical Smoothie Cafe

  Mar 2019 - Feb 2020

  Shift Lead

  Led a team of 3 to 5 crew members and delegated daily responsibilities based on individual strengths and weaknessesMaintained high restaurant standards by ensuring product quality and routinely cleaning and organizing the storeProvided efficient and exceptional customer service by handling customer issues and requests in a positive and attentive manner

• 

  Cafe Panuzzo’s

  Feb 2021 - now

  Server

  Utilize verbal and non-verbal communication with a team to ensure seamless operations in a high-pressure, fast-paced service environment Consistently provide excellent customer service resulting in high customer satisfaction and return rateCoordinate and cooperate with service team to ensure direct customer needs and restaurant operational needs are being cared forMaintain mental and written notes to fulfill and prioritize customer orders and requests as well as front-of-house tasks