Queen Chuene

Experience

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  Edgars

  Jul 2006 - Mar 2011

  Admin Associate (Cellular)

  • Capturing Data, • Receiving and making outgoing Calls• Merchandising and preparing Stock attending to customer queries,• Giving feedback and promoting.

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  Show Down Trading Cell C

  Jan 2011 - Jan 2013

  Manager

  • Capturing daily transaction,• Reconciling bank,• calculating monthly turnover, • setting targets for consultants, • Performance review of consultants, • Ordering and receiving stock,• Overseeing stock take and monitoring consultants.• Sending daily reports to Head office

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  Cell C

  Mar 2011 - Sept 2011

  Sales Consultant

  • Customer service, • Handling customer queries, • Sales (contracts, • Prepaid and value added services), • Meeting monthly targets and stock take

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  Show Down Trading Cell C

  May 2013 - Dec 2013

  Area Sales Manager

  • Oversee that all stores are operating according to Cell C procedures. • Handling difficult internal and external queries• Checking stores have enough stock and given targets are met. • Training staff of new products and services. • Disciplining staff. • Making sure that I log trouble ticket for equipments that are not functioning. • Organizing external promotion to boost our sales and given targets

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  Stor-Age Self Storage

  Jan 2014 - now

  Assistant Operations Manager

  • Administering customers accounts Checking if all units rented are locked and safe • Doing follow up with enquiries made by clients on web• Establishing an immediate rapport with potential clients• Delivering excellent customer service• Converting enquiries to contracts• Leads via phone call enquiries convert to contracts• Phoning clients whose accounts are in arrears • Sending emails and SMS reminders to debtors • Making sure that the facility is clean and tidy according to company’s brand standard. Show less