Jacque Loftus

Experience

• 

  Walt Disney World

  Jul 1994 - Mar 2000

  Represented the Walt Disney World Company as a VIP Tour Guide for corporate executives, celebrities, special needs guests.Trained and mentored new cast members in ticket sales, guest situations and customer service.Worked as a Seasonal Cast Member for several years while maintaing other positions outside of the Walt Disney World Company. Provided off property guest services with information and selling tools for Walt Disney World Resort.Assisted in the development of marketing initiative for the Walt Disney World 25th Anniversary Celebration.Planned, designed and implemented activities for clients to promote Walt Disney World as the ultimate vacation destination.

  • Guest Relations & VIP Tour Guide

    Jan 1994 - Mar 2000

  • Sales & Marketing Coordinator

    Jul 1994 - Oct 1996
• 

  Ethan Allen

  May 1998 - Jan 2000

  Customer Service Manager

  Created and executed a Customer Service department for the Jacksonville and Orlando Ethan Allen markets.Decreased customer issues by 50% within the first four months of taking the position.

• 

  McDonald's Corporation

  Jan 2000 - Jun 2002

  Store Manager

  Initiated and implemented a plan to convert the restaurant into a 24 hour operation to increase sales by 11% in 2 months.Initiated, planned and developed a training restaurant for new managers within a Tampa Bay region.Increased sales by 22% in one calendar year through training and focus on customer driven service.Trained 80+ employees on McDonald's and Walt Disney World standards to open the premier McDonald's on Walt Disney World property resulting in record breaking sales our first week of operation. Show less

• 

  Gaylord Opryland Resort & Convention Center

  Aug 2002 - Jun 2015

  Coordinate and manage all aspects of Corporate, Association and Government meetings for up to 8,000 attendees.Work closely with all levels of Operational Leadership to ensure details of the program have been communicated and are understood for a high level on service on-site. Created and managed the Badge Checker/Internal Security program and staff during the six months that Gaylord Opryland was closed due to the flood in 2010. The program kept 210 Leaders employed during this time.Responsible for forecasting revenue and expenses for each convention to ensure that departmental budgets are maintained and revenue goals are met. Manage contracts to ensure deadlines, concessions and clauses are executed. Show less Recruited and trained new Leaders for Gaylord Opryland Resort & Convention Center. As a result of my mentoring and 30 Conference Coordinators were promoted within two years. Developed and implemented the Gaylord Hotels Brand Standards for the Conference Coordinator position and was influential in the company wide execution of those Standards.Instrumental in the creation and execution of the A Country Christmas Way finder/directional assistance program for 2008 and 2009.Regenerated the Gaylord Opryland Directional Assistance program for the Convention Center to include marketing and increased service levels.Lead the 18 Floor Managers who were responsible for all aspects of on-site execution of Corporate, Association and Government groups. Show less Facilitated a series of mandated classes for hotel leaders and trainers that include Core Skills for Building Commitment, CHS – Improving Communication, Train the Trainer and Trainer’s Forum.Worked closely with Operational Trainers in Rooms, Food and Beverage and Convention Service to ensure training standards were in place and training programs in all outlets and departments was established. Created and implemented the ESL program to include a 6 hour Orientation and weekly classes for non-English speaking STARS.Created, developed and implemented training manuals, plans & checklists to ensure consistent training for Leaders, Administrative Assistants, and New STARS. Show less

  • Convention Service Manager, CMP

    Mar 2010 - Jun 2015

  • Manager of Conference Coordinators

    Sept 2005 - Mar 2010

  • Operations Training Manager - Leadership & Training

    Sept 2003 - Sept 2005

  • Operations Manager - Grand Ole Opry

    Aug 2002 - Sept 2003
• 

  Parthenon Management Group

  Jun 2015 - Jan 2019

  Work with each of the PMG managed organizations through the Project Managers to ensure their annual work plan and strategic goals are met

  • Director of Meetings

    Jan 2017 - Jan 2019

  • Director of Operations

    Jun 2015 - Jan 2019
• 

  Oak Ridge AMC

  Jan 2019 - Oct 2019

  Senior Meeting Manager
• 

  CSI DMC

  Oct 2019 - Mar 2020

  Senior Meeting Manager
• 

  RE/MAX Choice Properties

  Feb 2021 - Feb 2024

  Coordinator
• 

  The Fran Marcou Team powered by RE/MAX Choice Properties

  Feb 2024 - now

  Realtor

  With a remarkable 27-year tenure in hospitality, association management, operations, leadership, and training, I am transitioning these skills to aid families in finding their ideal homes. Renowned for a results-driven ethos and a commitment to surpassing customer expectations, I have established myself as a dependable and respected professional. I am dedicated to actualizing clients' aspirations, adeptly navigating deadlines and the intricacies of the real estate market. I pride myself on meticulous attention to detail, robust organizational abilities, and innovative problem-solving skills, all pivotal in ensuring a delightful real estate journey for clients. My goal is to transform dreams into realities, and offer an enjoyable and rewarding real estate experience. Show less